Compliance Director

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Director, Compliance plays a pivotal role in ensuring regulatory adherence across the Company’s origination and operational processes. This position will lead a team responsible for developing and implementing comprehensive compliance strategies to mitigate risk and ensure compliance with federal, state, and local regulations governing mortgage lending.

Job Responsibilities:

• Provide oversight to the Company’s Compliance Post-Closing Quality Control function.
• Oversee the Branch Audit and Compliance Pricing Audit programs, ensuring emerging risks are promptly identified, implementing corrective action, and validating its success, as appropriate.
• Manage loan file production for various state/federal examinations and investor/agency reviews.
• Organize and prepare all required materials for various Executive meetings, including, but not limited to, ongoing Compliance Committee meetings.
• Act as a subject matter expert, offering responses to the Compliance Department’s Case Management (i.e., inbox and hotline), as appropriate.

• Actively participate in examinations, monitoring/testing, audit, and consumer complaint processes by crafting narratives, drafting rebuttals, and conducting root cause analysis of any errors identified.
• Participate in Compliance Change Management by working to identify root cause, implementing sound controls, conducting UAT, remaining ultimately responsible for the closure of the identified risk.
• Cross-collaborate with key stakeholders in other departments, fostering strong relationships to meet Department goals/objectives.
• Manage a variety of Compliance staff, ensuring to provide support while also setting forth and enforcing clearly defined standards, goals, and objectives.
• Any other duties assigned by Senior Management, including, but not limited to, special projects.

Qualifications and Skills:

• Bachelor's Degree.
• Minimum 7 years’ experience in a financial institution (in a complex or large institution, preferred).
• Minimum 5 years’ risk management and/or consumer compliance experience, specifically related to mortgage originations.
• Experience with and/or knowledge of Loan Operations (Processing, Underwriting, Closing, QA).
• Knowledge of federal and state mortgage lending regulations, including but not limited to Dodd Frank Wallstreet Reform Act, QM/ATR, RESPA, TILA, TRID, ECOA, HMDA, GLBA, Fair Lending, UDAAP, and SAFE Act.
• Encompass experience, preferred.
• Expert knowledge of Mavent, preferred.
• JIRA experience, preferred.
• ACES experience, preferred.
• Excellent communication, management, and leadership skills.
• Advanced prioritization and time management skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.