Portfolio Director, Operations

UMGC is the largest online public university in the country enrolling some 90,000 students annually. As an open-access university, UMGC offers bachelor's, master's, and doctoral degree programs, as well as certificates in more than 90 fully online, asynchronous programs and specializations. We have become one of the most dynamic and innovative institutions of higher learning with more than 180 locations in more than 20 countries, including active-duty military and veterans, around the world. Locally, we are known for our reputation as a Maryland state university making workforce-relevant education accessible and affordable to adult learners and other learners for whom a traditional post-secondary education is not an option.

Residency or relocation to the MD/DC/Northern Virginia metro area is strongly preferred. More specifically, this position is classified as "hybrid" and the work location is Adelphi, Maryland. You may primarily work from home; however, you will be required to report regularly to the office to engage in face-to-face collaborations or reviews with your student experience and support colleagues as well as executive leadership in Adelphi or other locations within the MD/DC/Northern Virginia metro area. You will also be expected to build relationships and partnerships with experts and organizations through face-to-face interactions at various events and opportunities.

Additional accountabilities include:

• Setting and leading the intellectual and strategic vision, direction, and priorities for a portfolio of learning experiences, with emphasis on alignment to required and emergent employer/industry knowledge, skills, abilities, and dispositions

• Engaging as a leader in the national landscape of post-secondary education, collaborating with internal and external stakeholders to develop innovative approaches to validate, credential, and cultivate critical knowledge, skills, abilities, and dispositions responsive to education standards and workplace demands

• Collaborating with Integrative Learning Design, Academic Services and Quality, and Analytics in the use of assignment-, course-, faculty-, and program-level data to develop, review, and update learning experiences

• Hiring staff and coaching faculty including assessing and developing performance with the expectation of retaining highly talented faculty and resolving faculty issues

• Tracking and monitoring portfolio performance through real-time and retrospective metrics and assessments to ensure continuous improvement in quality, effectiveness, and efficacy

• Implementing data-driven activities and initiatives to ensure a high-quality portfolio of learning experiences, including metrics of student satisfaction, engagement, learning, and the student experience as drivers of student success, persistence, retention, and completion

• Demonstrating and modeling highly effective teaching practices for portfolio faculty

• Building and facilitating a global community of practice of expert practitioners and faculty, and ensuring their active engagement in supporting the currency, relevancy, and quality of learning experiences

• Collaborating with the department and other University offices on school and University initiatives

• Providing specific input to university leaders and colleagues with respect to ensuring alignment with university, state, and federal policies and priorities

• Working with faculty to ensure the portfolio meets the needs of students, coaching and supporting instructors in addressing student issues, and leveraging their industry insights for the benefit of learners

• Identifying new technologies, theories, and approaches within the relevant field to enhance the quality of the portfolio

• Collaborating with departments and offices across the University to deliver a best-in-class learner experience, including surrounding the student in support from both academic and nonacademic vantage points, enhancing student engagement, and resolving student issues and grievances, leading to higher levels of student success

• Overseeing student programs such as academic support, open houses, small centers, mentoring programs, and student clubs

• Developing and maintaining productive relationships with industry partners, including businesses, hospitals, relevant organizations, professional associations, and other universities

• Facilitating seminars and teaching courses during the academic year, overseeing relevant student groups/programs, and serving on UMGC committees as needed

• Performing other job-related duties as assigned by the Department Chair and the Dean

Required education & experience:

• Earned Ph.D. or terminal degree in Business, Operations Management, Industrial Engineering/Management, or a relevant field from an accredited institution of higher learning

• Three (3) years of academic experience and five (5) years of professional or managerial experience in operations management, supply chain, logistics and/or procurement

• Highly motivated with knowledge of curriculum development

• Familiar with various modalities of education, including Competency-Based Education

• A demonstrated ability to get things done

• Able to build and maintain productive working relationships

• Have excellent presentation, oral, and written communication skills

Preferred education & experience:

• Skilled at anticipating, averting, and solving problems

• Executive presence with excellent interpersonal skills

• Experience with nontraditional/adult learners

• A particular ease and finesse that results from professional maturity and emotional intelligence

• Deep commitment to applying diversity, equity, and inclusion lens to all people, partnerships, and processes

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years).
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Collegiate Faculty. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service.

See flyer for additional information on benefits SS Collegiate Faculty_2023.pdf (umgc.edu)

Hiring Rate: