The Director of Partner Success is a dynamic, strategic leader focused on maximizing partner satisfaction, retention, and growth within our agency. This role blends strategic insight, relationship management, and team leadership to ensure our Partner Success and Practice Growth Advisor teams consistently deliver exceptional value to our clients. Collaborating closely with the Directors of Operations and Director of Product, the Director of Partner Success will drive team performance and optimize outcomes to fuel partner success and loyalty.
RESPONSIBILITES
Partner Relationship Management
- Create and implement strategies to drive partner satisfaction and long-term retention.
- Serve as the key advocate for partners, promptly addressing needs, resolving issues, and delivering effective solutions.
- Conduct regular partner reviews and check-ins, gathering insights to continually elevate the partnership experience.
Team Leadership & Development
- Lead and mentor the Partner Success and Practice Growth Advisor teams, fostering a collaborative and high-performance culture.
- Develop training programs and continuous improvement initiatives, enhancing the team's ability to provide strategic, consultative support to partners.
- Support team members with conflict resolution, skills development, and guidance to meet evolving partner needs.
Strategic Planning & Alignment
- Align team activities with business objectives, working closely with the founders, Director of Operations, and Director of Product on strategic initiatives.
- Analyze partner feedback and trends to refine strategies and optimize the impact of Partner Success and Practice Growth Advisor teams.
- Collaborate with cross-functional teams to ensure offerings meet partner goals, providing insights to shape product and marketing efforts.
Performance Analysis & Continuous Improvement
- Track key metrics like engagement, utilization, and revenue to drive data-informed decisions.
- Lead initiatives to standardize and enhance best practices for onboarding, training, and partner engagement.
- Evaluate feedback and industry trends to uncover growth opportunities, improve service quality, and elevate partner experiences.
RESULTS EXPECTED
Strong Partner Retention
- Consistently achieve high partner retention through proactive engagement, swift issue resolution, and alignment with partner goals.
Elevated Partner Satisfaction
- Drive strong satisfaction scores (measured by NPS, ROI, or other metrics) by fostering positive relationships and implementing effective partner success strategies.
Revenue Growth per Partner
- Increase revenue with each partner by promoting upsell and cross-sell opportunities and encouraging full engagement with our service offerings.
Enhanced Team Excellence
- Build a skilled Partner Success and Practice Growth Advisor team that acts as trusted advisors, driving high performance individually and as a team.
Growth in Collaborative Marketing
- Partner with internal marketing and product teams to create impactful marketing and product strategies, generating meaningful success and visibility for our partners.
REQUIREMENTS
Partner Relationship Expertise
- Skilled in managing and growing partner relationships, addressing issues, and consistently enhancing satisfaction.
Leadership & Team Development
- Demonstrated experience in leading, mentoring, and inspiring teams with strong people management and a collaborative approach.
Strategic Vision
- Proven ability to align partner success initiatives with broader business objectives, create long-term growth plans, and anticipate partner needs.
Analytical & Decision-Making Skills
- Adept in analyzing performance metrics and using data to make decisions that drive partner success.
Conflict Resolution
- Effective in managing and resolving partner and team conflicts with a solutions-focused approach.
QUALIFICATIONS
- 5+ years in customer or client success roles (ideally in marketing or consulting), including at least 3 years in a leadership role.
- Experienced in managing cross-functional teams and working with executives on strategic projects.
- Proficient with CRM and project management software.
- Adaptable to changing partner needs and evolving business priorities.
- Highly organized with strong project management skills and a keen eye for detail.
- Skilled at managing multiple priorities and making swift, effective decisions.
ABOUT HIP
HIP Creative Inc. is the leader in orthodontics marketing & growth strategies, and we are built to win!
Our team of expert consultants, creatives, marketing professionals, and engineers work
alongside clients and their teams to create highly profitable and sustainable growth for their businesses.
We work hand-in-hand with our clients to implement powerful tools, hands-on training, and our tried-and-true framework that empowers clients to profitably provide top-notch care and impeccable service.
Our Values
These 3 core values are the foundation of our organization, and you'll see them reflected in every interaction with our team.
Hunger
Hunger is a powerful fuel, particularly for a smaller organization competing against larger, competitors with more resources. Team members with a hunger for knowledge and personal growth are key to our future. When resources are limited, motivated, and hungry people will find a way — both as individuals and as members of our team.
Integrity
Integrity is the foundation of any successful enterprise. Integrity is not just founded in honesty, but on accountability, transparency, and a commitment to deliver on promises. While mistakes are inevitable in a young, growing company, even our mistakes can help lead to progress and greater excellence. A commitment to progress through integrity is paramount.
Passion
People can increase their knowledge and develop skills. Passion, energy, and talent, however, are unique and invaluable. A person who brings passion, energy, and talent to our organization helps contribute to a vibrant atmosphere of creativity and productivity. He or she contributes to who we are. These traits serve to enhance skills brought to our team.
Benefits:
- 401(k) matching
- Dental Insurance
- Health Insurance
- Vision Insurance
- Life Insurance
- PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/personal days)
- Remote position (You MUST be located in the US and have a distraction-free work environment)
Schedule:
- 8-hour shift
- 8 am- 5 pm CST
- Monday to Friday
