Bilingual Communication Trainee (Inbound and CRM) **Home Office**

DRUMMOND

We're glad to have you here! Drummond is a company specialized in accounting, legal, and consulting services, with a focus on cross-border transactions. Our goal is to support organizations operating in Brazil and the United States.

We have a team of highly skilled professionals who work quickly and effectively to fill gaps in the market. Our commitment is to meet the needs and expectations of our clients with quality and precision.

If you're looking to grow and develop in a solid company, sign up below and explore the available opportunities on our portal: https://drummond.solides.jobs/

RESPONSIBILITIES

·         Promptly respond to lead inquiries through the website (chat and forms), email, and WhatsApp.

·         Record all interactions and relevant information in the lead CRM system, ensuring accuracy and organization.

·         Analyze lead profiles and forward them to the most appropriate specialists, ensuring proper routing.

·         Monitor the lead handling flow to ensure timely follow-up within defined deadlines.

·         Maintain the quality of the customer experience from the first contact to internal handoff.

·         Communicate clearly and professionally in both Portuguese and English.

·         Collaborate with internal teams to optimize lead management processes.

REQUIREMENTS AND QUALIFICATIONS:

MUST HAVE:

·         Ongoing or completed degree in Administration, Marketing, Communication, Public Relations, International Relations, or related fields.

·         Advanced or fluent English (essential for communication with international leads).

·         Strong written and verbal communication skills.

·         Organization and attention to detail to ensure proper lead registration and routing.

·         Empathy and the ability to interact with different client profiles.

NICE TO HAVE:

·         Previous experience in customer service.

·         Familiarity with lead handling workflows in companies managing global leads.

·         Knowledge of CRM systems (preferably Zoho)

DRUMMOND CULTURE

At Drummond, we promote a dynamic culture that values collaboration and partnership among employees, creating a stimulating environment where everyone can contribute and grow together. We offer the opportunity to work in the international market, which broadens perspectives and strengthens our team’s global vision. Additionally, our commitment to continuous development is evident through our training and skill-building initiatives, ensuring each team member has access to opportunities that enhance their abilities and boost their careers.

DIVERSITY:

We have an increasingly diverse and inclusive environment. We value diversity and are committed to promoting inclusion and equity in our teams. As part of our strategy for diversity and inclusion, we aim for societal representation in our workforce.

BENEFITS

·         Meal/Food Voucher: Flash Card

·         Health Insurance - Zero cost for the employee

·         Psychological Support – Online platform

·         Life Insurance - Zero cost for the employee

·         Dental Plan – Optional

·         Subsidy for English and studies - because we invest in those who make things happen!

·         Total Pass Partnership - because a healthy body and mind matter!

·         Quarterly Bonus - when eligible according to internal policy (After 6 months of employment)

·         Birthday Leave (For you to enjoy with those who matter to you!)

·         Extended Leave: Maternity (6 months of leave) and Paternity (20 days of leave) + R$350 in case of childbirth or adoption

·         Corporate University - to enhance your knowledge and strengthen your skills!

RECRUITING PROCESS:

·         Chat with people team

·         Chat with the position´s Manager

·         Chat with the Partner

 Apply and good Luck!