Senior Compliance Administrator

Job Title:

Job Description

Control and Checks

• Evidencing adherence to key regulatory Manuals and frameworks agreed across the account
• Oversight to demonstrate compliance with Regulatory and Contractual requirements
• Identify risks and issues impacting the customer, operation or regulatory environment  
• Provide recommendation to improve the risk and control environment 

• Evidence conformance with processes
• Demonstrate compliance with Regulatory, Client and Concentrix requirements
• Identify fraud/potential fraud to protect Concentrix and its clients
• Champion the Concentrix Ethics and Compliance Culture
• Building and maintaining a risk profile
• Working closely with our clients and internal colleagues to address risk and compliance matters

Risk Assessment and Controls

• Facilitate cross site/cross Line of Business consistency of regulatory processes, such as Consumer Duty and Treating Customers Fairly (TCF).
• Own Risk Assessment and Risk Profile of multiple campaigns, reporting outputs to internal stakeholders and where appropriate client stakeholders.  
• Actively support the change management process to ensure all relevant risks and compliance matters are highlighted through the impact assessment on all Change Requests.
• Carry out risk based process audits and prepare clear reports. 

Compliance, Governance & Reporting

• Assist the operation in identifying actions to close out audit findings and track completion
• Risk reporting to be consistent, clear, accurately represented and communicated in a timely manner to the appropriate audience
• Be the interface for other Concentrix Business audits, client audits and third party audits
• Ensure all client, regulatory and statutory trainings are taken on time, tracked and flag associated risks and issues  
• Champion the Culture of Ethical Business and Compliance 
• Work with broad range of internal teams to ensure internal processes meet client and regulatory requirements.

• Collect and collate data on a regular basis to ensure reporting standards and requirements are met
• Maintain control of Compliance logging/schedules for own remit
• Ensure all new policies have internal and external Compliance sign-off
• Highlight any concerns around Fraud and drive Fraud Prevention activities on the Delivery floor
• Chair Client partnership Risk and Compliance meetings

PERSONAL ATTRIBUTES

• Approachable/strong interpersonal skills and the ability to communicate at all levels, face to face or using remote tools
• Professional & Confident in Risk and Compliance matters
• Confident using Microsoft tools
• Can work independently to solve a range of complex problems
• Strong investigative, planning and organizational skills
• Attention to detail
• Can break down complex topics into understandable, easy to digest information
• Track record of working to deadlines
• Confident working remotely and as part of a team
• Integrity – Does the right thing

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