HR Operations Manager

Head – HR OPERATIONS

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

We are looking for an accomplished and driven HR leader with strong execution skills who is passionate about making an impact in a dynamic, fast-moving environment. Experience in establishing a best-in-class HR Services function and managing a team to deliver quality service.

 Key Responsibilities:  

• Lead the HR operations team to deliver comprehensive HR services in alignment with company objectives and strategic goals.

• Responsible for excellent operational delivery for a broad range of HR operations covering end to end employee cycle including onboarding, background verification, benefits, Insurance renewals, leave management, performance review cycles, final settlement etc.,
• Ensure all HRSS activities adhere to SLAs and timelines outlined in SOPs.
• Payroll & Compliance – Responsible for managing payroll and statutory, labour compliance for all Capco India offices. Comprehensive knowledge of HR laws and regulations to ensure company policies are legally compliant and effectively implemented.
• Partner with key stakeholders such as HR Business Partners, TA and Business Leaders to align on service delivery expectations, critical standards, and requirements.
• Identify opportunities for process improvement in core HR processes and work with key stakeholders to implement enhancements and/or to realize efficiencies
• Proficiency with HRIS applications and data analytics/data management, with the ability to manage in-house automation
• Responsible for internal and client audits, payroll & HR audits, labour notices etc.,
• Build capabilities within the team for continued process re-engineering. Accountable for the development of a high-performance team.
• Engage with Global HRSS & Technology Teams to enhance systems and tools, aiming for streamlined processes

Skills/Experience:

• Minimum of 10+ years progressive experience in leading and managing HR Operations function
• Strong leadership skills, with proven ability to drive change and influence key stakeholders
• Proven ability to balance the need for efficiency and scale with excellent client/stakeholder satisfaction and a sense of high touch for all employees
• Ability to deal with ambiguity and manage a collaborative/analytical approach
• Strong knowledge/experience in HR strategies, operations, policies, procedures, and compliance
• Ability to effectively plan, set priorities, and manage several complex projects simultaneously.

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.