Regional Director Facilities Management

Overview:

Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results. 

The Regional Director provides leadership for an assigned group of Facility Directors and manages an entire region. This role serves as the connection between the assigned site teams and the overall Medxcel team. The position holds primary responsibility for assuring that customers recognize the role of Medxcel in the performance of their on-site team. It is also responsible for holding the assigned Facility Directors accountable for meeting standards, achieving technical service delivery excellence, meeting financial objectives, attaining high customer satisfaction and loyalty, and meeting Medxcel's mission in general. This role holds primary responsibility for building the Facilities Management business in the area through adding new Ascension-related sites as well as desirable non-Ascension related business where possible. 

This position will be Remote in Wisconsin. 

Regional Service Management:

• Lead a team of Directors across a geographic region with an emphasis on developing existing and future talent, mentoring and inspiring performance, and enabling on-site leaders to succeed.
• Hold full accountability for achieving service excellence, financial goals, regulatory compliance, and organizational development goals.
• Create a high performing team of Facility Directors through selecting and retaining the best individuals possible and appropriately holding those Directors accountable for their areas of responsibility.
• Assist assigned Facility Directors in achieving consistent high performance through the development and execution of controls designed to assist in developing the Directors to better meet their service delivery objectives and create high customer satisfaction.
• Perform in-depth quality reviews of site operations, using the tools provided by Medxcel Facilities Management, and establish on-going plans, goals, and objectives, to correct deficiencies and improve performance.
• Oversee the establishment and approval of annual operating and capital budgets and monitor on-going financial performance against those budgets among assigned facilities.
• Oversee the establishment and approval of training, staffing, and resource plans and monitor performance relative to such plans.

Customer Relationship Management:

• Facilitate annual pricing amendments with customers.
• Assist and support facility directors with identifying and implementing cost reduction opportunities.
• Conduct periodic business reviews with customers.
• Assist on-site management with ensuring the customer’s program understanding, customer satisfaction, strategic partnering, and continuous improvement efforts.
• Develop and nurture key customer relationships to create a high degree of loyalty to Medxcel Facilities Management in addition to local operations.
• Be visible and available to key customer leadership during frequent site visits.
• Leverage customer relationships and service excellence to grow the region.

Innovation and Strategy:

• Work effectively with Medxcel Facilities Management executives and other leaders to drive business innovation, service strategies, revenue growth, and continuous improvement processes at the regional level to ensure service excellence.
• Lead corporate wide and regional strategic initiatives as assigned.
• Leverage local and regional professional society involvement as a means of promoting and representing Medxcel within regions or local communities through pre-defined branding and service initiatives.

Competencies:

• Strategic leadership skills to execute initiatives and objectives.
• Experience and proficiency with MS Office Suite.
• Working knowledge of hospital operations and hierarchy of leadership.
• Working knowledge of healthcare facility systems and equipment.
• Ability to train others on technical components, applicable regulations and internal procedures to ensure efficient and safe plant operations.
• Negotiation skills.
• Travel – 50 - 75% (overnight required).

Education:

• Bachelor’s degree in business, engineering, or management -required.
• MBA or related graduate degree.

License/Certification:

• Certified Healthcare Facilities Manager (CHFM) -preferred.

Experience:

• Ten to fifteen years’ experience working in a healthcare facilities management or field management in healthcare facilities outsourcing -required.
• Knowledge and experience with The Joint Commission, NFPA, state and federal regulations for healthcare facilities -required.
• Experience in developing service programs -required.

• Five or more years’ experience in a large, multi-campus healthcare system -preferred.

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