Company
Cox Communications, Inc.
Business Operations
Business Process Design & Improvement Manager
Manager - Non People Leader
Can work remotely anywhere in the specified country
Yes, 5% of the time
Day
Compensation
Compensation includes a base salary of $88,300.00 - $147,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Business Process & Improvement Manager
Job Overview
The Business Process Design and Improvement Manager is responsible for maximizing the business value for M&S tools through heightened engagement with channel partners, proper maintenance and prioritization of feature backlog, business requirement documentation, testing, and ensuring continuous improvement. This manager must possess a strong business acumen, preferred product owner skills, the ability to quickly grasp and implement technical concepts, and demonstrated problem-solving techniques. This leader also has a strong inclination to foster cross functional relationships across departments with the ability to communicate effectively with stakeholders at various levels.
What You’ll Do
- Experience leading projects and programs using a structured and methodical approach.
- Project management duties of task management, action plans, launch and/or implementation timelines and activities.
- Provides critical leadership within the order management organization; oversees fulfillment functions to ensure appropriate communication and workflow across all departments.
- Responsible for ensuring the successful system-by-system implementation of new services, service enhancements, process improvement initiatives and/or operations risk mitigation strategies.
- Responsible for partnering with business and technology resources to document formal business requirements for IT development.
- Responsible for conducting root-cause analysis as needed to ensure attainment of order entry targets.
- Communicates company and department goals, strategic vision and information to staff, department leaders, cross functional departments, and stakeholders effectively.
- Manages resources to meet or exceed customer and/or business expectations including but not limited to staffing and workload allocation.
- Partners with stakeholders on strategic business planning and initiatives, pilot testing, implementing best practices and optimizing work-flow to enhance performance and drive effective resource management to meet or exceed customer and business expectations.
- Works with internal business partners to ensure business objectives are met or exceeded.
- Partners with sales and sales support leadership to maximize revenue, drive outstanding customer experience and achieve product delivery efficiency.
- Monitors and ensures compliance with all company policies.
- Oversees all project management functions within the order management organization.
- Interacts directly with multiple sales channels to provide support and ensure sales the needs of the sales organization are being met.
- Reviews and translates customer escalations, provides solutions and supports team to execute appropriate solutions and/or responses. Develops processes to improve workflow and department efficiency.
- Provides for data base management to support data integrity for enterprise supported tools & applications.
- Develops self and others, model’s accountability, provides guidance, sets performance goals and expectations for the department, manages performance, provides training and development opportunities.
- May participate in the development of annual operating budgets and re-forecasts as necessary.
- Ensures Order Management organization is in alignment with company and region-specific policies and procedures, including compliance with federal, state, and local commission and agency rules and regulations.
- Promotes positive work environment, motivates and coaches staff to achieve department and company goals.
- Demonstrates enterprise wide thinking by collaborating across regions on special projects and develops, builds and manages relationships with Center and regional peers.
What’s In It For You?
- You’ll be rewarded with highly competitive pay, plus other compensation perks you’ve come to expect (e.g., 401k + company match, comprehensive medical benefits, etc.) and others you may not (e.g., flexible time off policy, tuition reimbursement for academic pursuits, pet insurance and more…)
- Work/Life Balance. Job flexibility is central to our culture because team members have different working styles and important stuff going on outside the office, too.
- Smart and creative colleagues, plus ongoing learning opportunities. You’ll have the tools and team you need to do your job well without a lot of red tape. Plus, we know how important it is for you to stay brushed up on your financial knowledge and skills, so we invest in your ongoing training along the way to make sure you have what need to help you along your career path.
- Boundless career opportunities for lateral and upward movement across a high-performing enterprise spanning diverse industries. You’ll have the chance to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses.
Who Are You?
Qualifications:
Minimum:
- Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field
- Requires strong knowledge of Microsoft Excel, PowerPoint, Access, and Outlook.
- Excellent interpersonal, leadership, presentation and collaborative skills to work effectively with teams throughout the organization.
Preferred:
- BS/BA degree strongly desired.
- 2+ years of experience in a leadership role or leading cross functional projects preferred.
- Experience in telecommunications industry desired.
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
