Company
Cox Automotive - USA
Customer Care Group
Client Trainer II
Individual Contributor
Can work remotely but need to live in the specified city, state, or region
Yes, 75% of the time
Day
Compensation
Compensation includes a base salary of $58,500.00 - $87,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
The Client Trainer II will plan, coordinate, schedule, and present training on Dealertrack RTS products using various delivery mechanisms, instructor-led webinars, and in-person/ online instruction. The training team member must be able to communicate technical information to users in non-technical and clear terms. Partner with the Content Development team to prepare online and written training materials. Perform monthly statistical analysis on clients' utilization of Dealertrack services. Develop a plan of action for accounts requiring additional support, and training consultation services, and consult with account personnel to recommend process changes that will ensure clients' compliance with state DMV rules and regulations.
What You'll Do
- Perform initial onsite and web-based product training for customers on the use of the Online Registration System (OLRS), and the RegUSA web portal.
- Present additional product trainings for existing users to drive product utilization.
- Create eLearning training content.
- Administrative tasks; recording activities & maintaining current status of installation assignments.
- Maintain knowledge of standard operation procedures and company practices. Conduct follow-up product training for customers as required.
- Perform follow-up calls and on-site visits to customers.
- Assess clients current workflow and develop process change plans in order to incorporate Dealertrack applications into clients current operating process.
- Work with Business Development Teams to help identify new product development.
- Identify "At-Risk" clients and develop a retention plan.
- Develop and maintain ongoing relationships with Strategic clients, to include follow-up calls, on-site visits and timely meetings.
- Maintain client interaction in Salesforce, to include logging emails, calls and project tasks.
- Travel: 75% within assigned region; will be home most nights; if traveling more than 2 hours from home will require an overnight stay
WHO YOU ARE
Minimum Qualifications:
- Bachelor’s degree in a related discipline and 2 years experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years experience; or 6 years experience in a related field
- Must be able and willing to travel 75% of the time (mostly day travel within the region and home at night)
- A valid U.S. driver's license is required
- Title clerk or title trainer experience required
- Proficient in Microsoft Office Suite
Preferred Qualifications:
- Automotive dealership knowledge preferred
- 2+ years training experience in a retail/back office automotive setting preferred
- Experience with the following software solutions preferred: Salesforce CRM, Dealertrack RTS
- DMS experience preferred
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
