CIED Training and Process Improvement Coordinator

Job Title: CIED Training and Process Improvement Coordinator 

Compensation Range:  $40 - $44 

Location: United States, Remote  

Job Type: Full-Time  

Benefits: PTO, Medical, Dental and Vision coverage with company as well as individual contribution, 401k (individual contribution only), Paid Sick Leave   

About CRMS by DocGo:    

Cardiac RMS by DocGo is an innovator in digital health and remote care services with a focus on providing the most accurate, economical, and clinically relevant remote monitoring and patient management programs in the industry.  Cardiac RMS is an award winning, Medicare-approved Independent Diagnostic Testing Facility (IDTF), which provides Cardiac Implanted Electronic Device (CIED) monitoring for partner clinics.  In addition, Cardiac RMS by DocGo is a provider of Virtual Care Management Services using a proven platform that connects patients, providers and the broader health care team. Cardiac RMS by DocGo utilizes industry-leading, cloud-based software systems for the provision of services. The management and clinical team members have years of experience in the industry and maintain the highest levels of certifications and expertise.   

Job Summary 

The CIED Training and Process Improvement (PI) Coordinator is responsible for the development, implementation, and oversight of the orientation program for new team members, as well as for the ongoing education and training needs for the CIED team.  Working collaboratively with CIED managers/supervisors, along with other departments, the Training and PI coordinator will participate in the development and revision of policies and procedures that address best practices and the provision of high-quality care.  

Duties/Responsibilities: 

Pre-Hire Skills Assessment: 

• Develops and maintains a library of CIED strips/transmissions to utilize during skills assessment/testing as part the interview process. 

• Performs, or delegates, the pre-hire skills assessment as part of the interview process for potential hires. 

• Documents observations during the skills assessment on the interview form 

• Provides prompt follow up with CIED managers of observations during interview. 

Orientation for new PCS Team members: 

• Develops and revises a comprehensive Patient Care Specialist (PCS) & Arrhythmia Specialist (AS) orientation and training checklist for new employees. 

• Performs and oversees orientation & training of new PCS & AS staff; in conjunction with Supervisor of Clinical Support and Preceptors, delegates training as needed to other team members 

• Reviews work done by new employees and provides feedback/guidance.  

• Evaluates progress of new employee during orientation; obtains feedback from supervisors and preceptors. 

• Confers with the employee and CIED Managers to determine when the new employee can function safely and independently. 

Continuing Education and Competency: 

• Develops and implements a process of continuing competency evaluation for PCS/AS team members 

• With feedback from the CIED team, identify needed areas of education. 

• Sets up educational sessions for the CIED team when needed for new information, technologies, advisories etc. 

Process Improvement:  

• Utilizes information from quality audits, as well as feedback from CIED team members, to identify areas for improvement; staff knowledge deficits, workflow revisions, policy/procedure revisions 

• In conjunction with CIED managers/supervisors, develops and revises current workflows, guidelines, and standard operating procedures.  

• In conjunction with the CIED manager(s), develops individual performance improvement plans when staff knowledge deficits are identified, or corrective actions are needed.  

Required Experience, Qualifications and Skills 

• International Board of Heart Rhythm Examiners (IBHRE) certification as CCDS or CDRMS required. 

• Possesses robust cardiac device and cardiac rhythm knowledge. 

• Experienced with analysis of Abbott, Boston Scientific, Biotronik, and Medtronic remote device transmissions. 

• Skilled in the development and delivery of education programs; remote education experience desirable 

• Leverages the use of technology to provide effective education and training; remote classrooms, surveys/tests, video sessions 

• Highly organized with the ability to manage multiple projects and priorities. 

• Able to provide clear and concise feedback to team members and management; able to document the same 

• Strong collaboration and team management skills; works with other to provide and receive feedback with a goal of continuous improvement and high-quality care.