Processing Specialist (Tuesday - Saturday 3 AM - 11:30 AM PST)

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals.   We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success.  We grow together and are stronger together. 

What’s unique about this role?

The Processing Specialist is a dynamic, high integrity individual with superior technical ability. They are an adaptable and innovative problem solver that enjoys being part of a highly collaborative, service-focused team. The Processing Specialist is responsible for championing best practices and participating in the development and continuous improvement while remaining accountable for the day-to-day fulfillment of duties and responsibilities.

What will this person do?

• Processes client data in adherence to provided technical specifications and industry best practices
• Create, prepare, and format load files, text and native files, and other deliverables as necessary for review in various databases, such as Relativity
• Adopt and master Lighthouse proprietary tools to perform the duties outlined in SOPs
• Assist in Relativity post-processing loading, quality control, and indexing (analytics)
• Perform ad-hoc data queries for reporting and data analysis as required independently work on job requests from a queue, as well as by assignment, to ensure that jobs progress with minimal delay
• Stage and validate all data to be processed from original evidence media
• Provide job status updates and escalate issues to project stakeholders, including detailed handoff instructions during shift/job transitions
• Perform thorough quality checks on client data and work product at multiple stages of document and data processing to minimize error and rework, assuring 100% compliance of data and deliverable to client specification
• Ability to solve problems and prioritize work in a fast-paced, deadline-driven environment
• Strong understanding of Microsoft Office / Office365 applications
• Meet or exceed departmental quality targets
• Collaborate and coordinate with team members, both local and remote, to ensure tasks are completed quickly and accurately provide effective handoffs such that work progresses smoothly between shifts
• Adheres to and actively manages timelines associated with project requests
• Other duties as assigned

Bring your passion and together we will shine.  It would also be great if you have the following:

• Combination of at least two of the following education, experience, and/or certifications:
  1. Associate or bachelor’s degree or equivalent preferred
  2. Working knowledge of various litigation support and eDiscovery software applications. (Nuix and Relativity, preferred)1-2 years of experience processing data in an e-discovery environment or similar technical work.
  3. Demonstrated passion for driving process improvement, collaboration, and innovation as part of a cross-functional team.
• Excellent communication and organizational skills ability to solve problems and prioritize work in a fast-paced, deadline-driven environment.
• Strong understanding of Microsoft Office applications.
• Experience working with databases.
• Knowledge of computer forensics and experience with applications such as Encase and FTK preferred
• Must be committed to excellence, a strong sense of urgency, and dedication to client satisfaction and customer service

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! 

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

The expected pay for this role will range from $52,000 to $63,500 per year.  This role will be eligible to participate in an annual bonus or incentive program.  

Lighthouse offers a quality comprehensive benefits package including, medical, dental, vision, and a 401k with company match.  Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine through 98point6, and other wellness plans.  We offer a generous Flexible PTO program and paid volunteer days.  Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.  

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best - shine.