Mid Market Account Manager

Location: This role will be 5-day onsite in Irving, TX office

As Mid-Market Account Manager, you will be playing a critical role to make a direct impact on customer retention, contribute to hireEZ's revenue growth and develop your sales skills from the A- team in our DFW office. 

Core Responsibilities: 

• Be a master of the company's products, provide training according to customer demand, and regular communication with customers to ensure that customers can use the product smoothly.
• Collect and summarize customer feedback and problems, and be able to analyze, summarize, communicate with the product department in a timely manner, promote product optimization and iteration, and help customers solve problems.
• Take the ownership of assigned customer support ticket and process in a timely manner following the KPI matrix.
• Organize and analyze user success stories and summarize the best practices.
• Establish and maintain good partnership with customers and enhance customer loyalty.

Requirements:

• 2 year+ customer support experience in SaaS environment is required. 
• Customer retention knowledge and customer life-cycle management experience is highly preferred.