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Junior Customer Support Specialist

Remote:

Hybrid

Experience:

Junior (1-2 years)

Work from:

Tbilisi (GE)

Offer summary

Qualifications:

Excellent communication skills in Georgian and English, Passionate about helping others, Understanding of outstanding customer support, Drive, intelligence, and integrity.

Key responsabilities:

Create loyal customers by displaying care
Share ideas to improve support quality and speed
Assist in building a support team
Work in rotating shifts

Bolt Fintech: Finance + Technology Unicorn

1001 - 5000 Employees

HQ: Tallinn

See more Bolt offers

Job description

<gh-intro>
<text>

We are looking for a highly motivated Junior Customer Support Specialist to help us build quality-oriented service for our customers.

Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.

Please note that this is a full-time contract opportunity. The monthly gross salary for this role is 1690 GEL.

</text>
</gh-intro>

</text>

<title>About us</title>

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

<gh-role-detail>

<title>About the role</title>

<text>

As a Junior Customer Support Specialist you will contribute to improve the quality and speed of Bolt Food's customer support. Are you after a high-impact role in a fast-growing organisation where you can build from scratch and scale both yourself and the business? Then this one might be for you.

<gh-responsibilities>

<title>Main tasks and responsibilities:</title>

<point>Create loyal fans by showing them we really care</point>
<point>Contribute and share ideas to decrease the workload and improve the quality and speed of Bolt Food's customer support</point>
<point>Be a key player in building a support team in a challenging growth environment</point>
<point>Work in rotative shifts<point>

</bulletpoints>
</gh-responsibilities>

<gh-requirements>

<title>About you:</title>

<point>You're a great communicator</point>
<point>You understand what outstanding customer support looks like and be ready to go the extra mile</point>
<point>You are always ready to put customers first, be passionate about helping others</point>
<point>You are curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt</point>
<point>You have excellent spoken and written of Georgian and English</point>

</bulletpoints>
<text>

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
</text>
</gh-requirements>

<gh-perks>

<point>Play a direct role in shaping the future of mobility.</point>
<point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
<point>Accelerate your professional growth with unique career opportunities. </point>
<point>Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free.</point>
<point>Take care of your physical and mental health with our wellness perks.</point>
<point>Enjoy various team events to get to know your colleagues.</point>

</bulletpoints>
<text>*Some perks may differ depending on your location and role.</text>
</gh-perks>

#LI-Hybrid