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Customer Success Manager

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

2 years of sales experience, Proficient in Salesforce and MS Office.

Key responsabilities:

  • Build and maintain customer relationships
  • Lead business development efforts
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Job description

About ISACA: ISACA is a global professional association and learning organization that leverages the expertise of its 180,000+ members who work in digital trust fields such as information security, governance, assurance, risk, privacy and quality. It has a presence in 188 countries, including 225 chapters worldwide. Through the ISACA Foundation, ISACA supports IT education and career pathways for underresourced and underrepresented populations. Overview:

The Customer Success Manager is responsible for identifying, building, maintaining and expanding relationships with existing and targeted new accounts. The portfolio of existing customers will include ISACA’s Accredited Training Organizations (ATOs), ISACA’s CMMI partner network and targeted Enterprises for direct sales engagements. This role is also responsible for new business development and expanding existing relationships by identifying new opportunities to partner with new and existing customers. The Customer Success Manager will also lead 1 or more team members in support of the overall sales strategy.

Responsibilities:
  • Define and execute business plans resulting in target revenue achievement, greater customer satisfaction and increasing ISACA’s reach into the professional community individually and through direct report(s)
  • Identify, recruit and develop new partners and direct customers while maintaining an up-to-date funnel and provide timely forecast updates to sales leadership.
  • Coordinate and engage with all internal resources, including marketing, legal, and service/fulfillment to support channel partner in meeting sales objectives
Qualifications:

Required Field of Study:

  • Business; Customer Service

Minimum Years of Experience Required:

  • 2

Description of Minimum Experience Required:

  • 2 years of sales experience with a focus on Channel Sales
  • Demonstrated success in growing existing channel partner relationships and acquiring new channel partners
  • Experienced in leading, coaching and developing people
  • Experienced Salesforce user
  • Proficient in MS Office (PowerPoint, Excel, Word)

Preferred Field of Study:

  • BS Degree in Communications, Computer Science, Marketing, Business or relevent from an accreddited institution

Preferred Years of Experience:

  • 5

Description of Preferred Experience:

  • Strong technical IT knowledge with a broad range of security technologies
  • Channel Sales experience with National and/or Global Training organizations
  • Global experience
  • Cultural sensitivity
  • Knowledge of ISACA’s products/services and commitment to its Purpose and Promise
  • Professional Association/volunteer engagement
  • Non-profit
Equal Opportunity Employer (EEO): ISACA is proud to be an equal opportunity employer. ISACA is committed to building an environment of diversity, equity, and inclusion where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, ancestry, disability, genetic information, citizenship, sexual orientation, veteran status, marital status, familial status, military discharge status, or any other characteristic or status protected by federal, state, or local law. We support an inclusive workplace where employees excel based on merit, qualifications, experience, and ability.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Team Leadership
  • Communication
  • Customer Service

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