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Customer Experience Team Lead

extra holidays
Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 
Serbia

Offer summary

Qualifications:

Extensive experience in customer service., Experience as a Team Lead or Project Manager., Familiarity with project management practices., Proficiency in Microsoft Office suite..

Key responsabilities:

  • Leading the customer experience team.
  • Training and educating new team members.
  • Developing customer experience strategies.
  • Monitoring key performance indicators.
Team Sava logo
Team Sava Startup https://team-sava.com/
11 - 50 Employees
About Team Sava
Team Sava specializes in building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global IT companies.As a young company, established in 2019, we have huge potential and an ever-growing team of professionals who work on in-house projects of our partners. Our team is based in Belgrade and Novi Sad.Unleash team is building a solution in the form of an AI-driven, personalized work-space application, that blends natively into the user working flow and through which he can find, organize, access, and act on resources, from all the different SaaS applications he is connected to, rapidly and efficiently.Aporia is a leading performance marketing media agency. The Aporia team consists of young and very creative people who are dedicated to working on different marketing campaigns and marketing solutions for various clients.MSD Animal Health is a global healthcare company with a 130-year history of working to make a difference. MSD aspires to improve the health and wellness of people and animals worldwide and to expand access to medicines and vaccines.RevealSecurity team is developing the next generation of application log scanning, detection, and alerting for Cybersecurity. They have just started developing cloud offerings and looking for team members that would like to work in a creative environment.Panoply is a company developing a cloud data platform that makes it easy to sync, store, and access your data. Panoply's easy-to-use, low-maintenance solution unlocks sophisticated analytics without complex data engineering.We’re constantly growing and expanding our areas of expertise. You can take a look at our Careers section (https://team-sava.com/home/careers/) for more information on this!
See more Team Sava offers

Job description

Description

Team Sava specializes in building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global hi-tech companies.

 

Our partner is ButterflyMX, a rapidly growing proptech startup that makes property access simple for owners, staff, residents, and visitors. Their solutions are relied upon by more than 10,000 multifamily, commercial, student housing, and gated communities worldwide, including those developed, owned and managed by the most trusted names in real estate.


Job Summary

We are looking for a Customer Experience Team Lead to join our team. As a Customer Experience Team Lead, your main responsibility will be leading customer experience team, training new team members and reporting to Customer Experience Manager.


Working hours: 2 - 10pm


We offer:

  • Opportunity to work on a great product 
  • Remote / Pet-friendly office
  • Provided equipment and technology in support of remote work
  • Private healthcare insurance for you and your family
  • Team building events


Team Sava nurtures an individual approach to each member of the team to make sure you feel as comfortable and supported as possible. Your opinion matters to us and we make it our business to hear your voice and create an optimal environment for you to do your best work.

Check out our Careers page for more information on how we work! 



Responsibilities:

  • Developing and implementing customer experience strategies and initiatives
  • Leading the customer experience team
  • Training and educating new team members
  • Monitoring and measuring key performance indicators (KPIs)
  • Ensuring consistent and positive customer interactions
  • Participating in handling overdue accounts and ensuring timely payments
  • Ad-hoc tasks

Requirements


  • Extensive experience in customer service, customer experience management, or a related field
  • Experience as a Team Lead / Project Manager / Project Coordinator
  • Familiarity with project management principles and practices 
  • Good command of the English language
  • Excellent communication skills (written and oral)
  • Proficiency in Microsoft Office suite (Word, PowerPoint, Excel)


Sounds like an exciting challenge for you? Then these are the next steps:


Hiring process:

1. You let us know that you find this role interesting by sending us your CV

2. Our friendly HR contacts you promptly to schedule an HR interview to talk about your motivation, expectations and plans

3. We organize the interview with Hiring Manager where you get the opportunity to meet the rest of the team you would be working with

5. We think we are a great match, send you a job offer, you agree and accept 🙂


Looking forward to hearing from you! 




Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Project ManagementCustomer Experience Strategy (CX)Performance Measurement

Other Skills

  • Social Skills
Are you interested?

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