Technical Sales Support, Aftermarket

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.

People. Passion. Performance. It is these three success factors that make KSB the company it is today.

At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

OVERVIEW:
In the role of Technical Sales Support Professional, you will provide comprehensive technical assistance to our outside sales team and customers across Canada.  You will be responsible for understanding customer requirements and offering expert technical solutions to meet their pump service related needs using KSB’s complete service portfolio. 

RESPONSIBILITIES:
•    Collaborate closely with the outside sales team to deliver exceptional customer solutions.
•    Understand and analyze customer needs to provide accurate technical assistance.
•    Offer detailed technical expertise to support the sales process.
•    Develop and maintain strong relationships with customers, ensuring their technical requirements are met.
•    Provide timely and effective support to resolve any technical issues or inquiries.
•    Assist in the preparation of technical proposals and presentations.

QUALIFICATIONS:
•    Engineering or related technical degree or certification.
•    Excellent communication and interpersonal skills.
•    Ability to understand and address customer needs effectively.
•    Problem-solving skills with attention to detail.
•    Some knowledge of pumping systems are a plus.

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.