Salesforce & Analytics Support Administrator

Configuration Benefits Analyst

Location: Birmingham, AL

Work Schedule: Hybrid schedule with regular onsite presence at the VIVA HEALTH corporate office and some work-from-home opportunities.  

Why VIVA HEALTH?

VIVA HEALTH, part of the renowned University of Alabama at Birmingham (UAB) Health System, is a health maintenance organization providing quality, accessible health care. Our employees are a part of the communities they serve and proudly partner with members on their healthcare journeys.

VIVA HEALTH has been recognized by Centers for Medicare & Medicaid Services (CMS) as a high-performing health plan, receiving a 5 out of 5 Star rating - the highest rating a Medicare Advantage Plan can achieve and has been repeatedly ranked as one of the nation's Best Places to Work by Modern Healthcare.

Benefits

• Comprehensive Health, Vision, and Dental Coverage
• 401(k) Savings Plan with company match and immediate vesting
• Paid Time Off (PTO)
• 9 Paid Holidays annually plus a Floating Holiday to use as you choose
• Tuition Assistance
• Flexible Spending Accounts
• Healthcare Reimbursement Account
• Paid Parental Leave
• Community Service Time Off
• Life Insurance and Disability Coverage
• Employee Wellness Program
• Training and Development Programs to develop new skills and reach career goals
• Employee Assistance Program

See more about the benefits of working at Viva Health - https://www.vivahealth.com/careers/benefits

Job Description

We are currently seeking a Salesforce and Analytics Support Administrator! The Salesforce and Analytics Support Administrator is responsible for developing and executing models, utilizing digital tools and performing analyses for VIVA HEALTH. Key responsibilities include developing and integrating Salesforce dashboards to support strategic positioning and outcomes for the VIVA HEALTH Sales and Marketing team. This is a remote position and requires occasional on-site work at one of our Alabama locations.

REQUIRED:

• Bachelor’s degree
• 1‐3 years of relevant work experience in Salesforce Administration or other CRM experience
• Demonstrated ability to think creatively and solve operational challenges
• Willing to submit to vaccine testing and screening
• Proficiency in Microsoft Office platform products (Excel, PowerPoint, Word)
• Advanced PowerPoint and Excel to use data to tell a story through slides (graphics, charts, scorecards)
• Experience with CRM tools (especially Salesforce)
• Strong communication (oral and written), relationship and project management skills with the ability to prioritize effectively and manage multiple projects simultaneously, track deadlines & milestones and communicate status while also being attentive to details; ability to function effectively in a remote/virtual role
• Able to prioritize and complete tasks efficiently, independently, and with a high degree of accuracy and attention to detail in a fast‐paced, entrepreneurial environment
• Capable of juggling multiple projects involving various end-users, meeting deadlines and proactively communicating status updates
• Ability to provide Salesforce end‐user support and work with non‐technical staff and constituents on technical topics
• Must be able to work effectively with a team
• Highly accurate with meticulous attention to detail
• Self‐motivated. takes initiative and is resourceful and learns quickly with strong problem‐solving skills
• Excellent problem solving, analytical, and reporting skills

PREFERRED:

• One or more Salesforce certifications are preferred