International Operations & Service Specialist

Established in 2012, Pinnacle Drinks exclusively partners with winemakers, growers, brewers and distillers to deliver some of the world’s leading brands across the wine, beer and spirits categories. 

We are proud to be part of the Endeavour Group – Australia's leading retail drinks and hospitality business united around the common purpose of ‘creating a more sociable future together.

• Love what you do and leave your mark
• Manage orders & service for an international customer portfolio, with a focus on sales support
• Flexible home base location (Adelaide/Barossa preferred)

The International Operations and Service Specialist will provide process, executional delivery and sales support of the international growth strategy, working closely with all members of the International Team. 

In this role, you will act as a cross functional link across key internal functions (supply chain, logistics, marketing, finance) whilst also working directly with customers. You will also engage in continuous process improvement for customer service and operations.

Sound good? Read on.

Here is a taste of what you can expect in this role:

• Lead the effective processing of customer Purchase Orders
• Provide customer service support to customers (new line forms completion, collation of product specification data etc)
• Lead process improvement to facilitate future growth
• Lead the monthly forecasting process and the monthly S&OP review for selected customers
• Support the supply planning needs of the International team via close working relationships with supply chain and our wine operations team
• Assist in the coordination and dispatch of customer samples 
• Ad hoc customer support such as reports or certificates of origin
• Assist in the administration of the above tasks such as processing accompanying freight invoices
• Support the sales team in the delivery of growth targets

Now let’s talk about you: 

• Experience within the International operations environment (minimum 2 years)
• Experience with drinks and retail industry (minimum 2 years)
• Customer service orientated
• Positive can do attitude that complements being part of a small team whilst working well in the broader organisation
• Strong analytical and problem solving skills together with a collaborative business partnering style
• Strong communication skills, stakeholder management and relationship building skills
• Strong cross cultural communication skill and experience
• Demonstrable experience in process management and improvement

Please note, in order to maintain a high standard of customer service, from time-to-time there will be a need to work on other time zones and accommodate travel into a flexible working schedule.

The benefits are good too! 

• We offer flexible working in every sense
• An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
• Monthly meeting-free days 
• Your health and wellbeing is your most important asset, and as one of our valued team members, it’s our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.  

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup