Employment Care Coordinator

Job Description:

About the role

Liaising with injured workers, our providers, and internal and external stakeholders to assess and support injured workers to improve job readiness, achieve optimal outcomes and facilitate new employment.

To be successful in this position, you will need a natural ability to proactively establish, maintain and grow relationships with clients, providers and stakeholders; you will be passionate about helping a diverse range of people to enhance their lives and be capable to adhering to Policy and procedures and you will have the ability to use creativity and initiative when sourcing employment opportunities for clients.

• Facilitate assessments, reviews, develop plans and strategies to define barriers and capacities, strengths and provide additional support for the trajectory for the injured worker
• Maintain a caseload of clients 
• Planning, implementing and evaluating programs which are designed to meet individual needs
• Support participants to actively utilise and extract value from health and wellbeing application that supports their personal goals
• Work closely with DXC RTW case managers to ensure smooth handovers of support and consistent receipt of benefits (where appropriate)
• Work closely with participants, their families and health/community services to oversee and facilitate appropriate engagement, assessment, and receipt of health, community, and welfare support 

Applicants must have:

• The ability to gather information from a range of stakeholders to develop effective case management strategies
• Experience in case management to effectively facilitate outcomes
• Well-developed problem solving and decision-making skills
• Negotiation and influencing skills
• Knowledge of medical and paramedical terminology and procedures, 
  including the forms of treatment applicable to injuries
• The ability to provide clinical service delivery leadership with capacity to assess needs and provide interventions across a range of life areas and needs
• Proven conflict resolution skills and an ability to diffuse potential situations
• Strong written and verbal communication skills
• Flexibility and ability to adapt to change
• Accurately identifying 
• Tertiary or relevant qualifications in health/social services desirable
• Ability to work with different IT applications
• Understanding of challenges for individuals re-engaging with employment markets and labor market requirements

Hybrid working arrangements

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met. 

About DXC 

DXC provides policy and claims management services to government and organisations across Australia.  Previously known as Xchanging, we support organisations and those injured at work throughout the entire claims process. Based on decades of experience our policy and claims teams have an impressive track record of reliable service. 

DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. 

At DXC, our more than 130,000 employees in 70-plus countries are entrusted by our customers to deliver what matters most. 

Employee Benefits

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family
• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. 

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.