Senior E-Commerce Associate/ Assistant Manager

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Paco Rabanne, Salvatore Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier).  The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets. 

Why Join Us? 

At LUXASIA, we believe there is beauty within every talent – that is you. 

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling. 

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful? 

Key Responsibilities:

• Campaign Planning and Execution:
  - Plan and execute promotional campaigns for the client, including platform-specific sales events and seasonal promotions.
  - Collaborate with the internal teams to develop marketing / campaign assets and ensure alignment with brand guidelines.
  - Analyze campaign performance and adjust strategies to meet targets.
• Performance Analysis and Reporting:
  - Track and analyze key performance metrics (KPIs) and generate insights from data to identify growth opportunities and areas for improvement.
  - Prepare and deliver detailed sales reports and performance summaries / on a regular basis.
  - Help conduct post-mortem analysis for campaigns, identifying successes, areas for improvement, and actionable insights to refine future strategies.
• Collaboration:
  - Work closely with internal team on these functions - merchandising, customer service, and product operations to ensure seamless operations and consistent messaging.
  - Coordinate with internal supply chain to forecast demand and avoid stockouts or overstock situations. Help monitor and manage stock levels to ensure sufficient inventory availability across all platforms.
  - Liaise with platform account managers to explore partnership opportunities and secure additional exposure slots for the brand.
• TikTok Platform Livestream / Affiliate Management:
  - Develop and manage TikTok affiliate programs to expand the brand’s reach
  - Identify, onboard, and manage affiliate partners. Provide adequate briefing updates and timely deliverables to the affiliate partners.
  - Manage both affiliate and internal livestream sessions.
  - Track livestream performance and share findings with stakeholders.
• Platform Management:
  - Help manage product listings, ensuring accurate descriptions, pricing, and inventory levels on Lazada, Shopee, and TikTok Shop.
  - Help monitor platform-specific policies and updates to ensure compliance on behalf of the client.
• Customer Engagement:
  - Help monitor and respond to customer inquiries and reviews on behalf of the client to maintain high customer satisfaction.
  - Help implement initiatives to improve ratings and reduce return rates.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• 3-5 years of experience in e-commerce or digital marketing
• Proficiency in managing Lazada, Shopee, and TikTok Shop platforms.
• Strong understanding of e-commerce KPIs and platform algorithms.
• Excellent written and verbal communication skills.
• Analytical mindset with high proficiency in tools like Microsoft Excel and platform-specific dashboards.
• Ability to multitask and thrive in a strong teamwork environment.
• Creative problem-solving skills and a keen eye for detail.
• Played with Lego sets.
• Experience in live-streaming or managing TikTok’s e-commerce features is preferred
• Knowledge of consumer behavior and market trends is an advantage

Benefits

• Opportunities for professional growth and skill development.

• Flexible work arrangements.

• Strong collaborative and inclusive work culture.
  

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?  

If so, you are the one we are looking for. JOIN US and let’s grow together. 

Championing Diversity, Equity and Inclusion 

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law. 

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/ 

If you have a question for us, please drop us an email here.  

We regret to inform you that only shortlisted candidates will be contacted. Thank you.  

Recruitment Privacy Notice 

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.  

Note to staffing agencies 

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.  

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