This is a remote position.
Job highlights:
Contract: Independent Contractor
Hours: 6 hours per day 5 days per week (30 hours per week)
Reports to: Administration Co-Ordinator & Directors
Time of Work: Monday to Friday, from 9:30 AM to 3:30 PM (Sydney, Australia Time - AEDT/AEST), excluding public holidays in New South Wales. Please note that the company observes Daylight Saving Time, so the working hours may adjust accordingly when the time zone changes.
About the Role:
The General Administration & Customer Service Attendant role primarily focuses on customer service and general office duties to support our sales, management, and factory teams. The team member will work closely and communicate with 1-2 other team members from our Sydney Australia office, following defined systems and processes to ensure the smooth running of daily operations.
Responsibilities:
Your role responsibilities include but are not limited to:
• Provide excellent over-the-phone customer service for order inquiries, follow ups, and general support for clients (Direct to Public sales).
• Adhere to important daily data entry deadlines
• Accurately process daily orders received via phone, email.
• Utilize the relevant software for the role (training provided)
• Company database program for data entry and daily processing tasks
• Customer Relationship Management Account
• Make phone or text reminders to our daily client call list
• Assist new, previous and existing customers by answering inquiries, resolving problems, and providing general customer service
• Follow up with prospects/clients for orders or feedback
• Maintain and update the customer database
• Process factory inventory and related data
• Monitor order deliveries and dispatch via our online fleet management account.
• Monitor, follow up, and process customer accounts receivable, contacting customers as required
• Provide support to other business departments when necessary such as the Sales Department
• Liaise with the Supervisor and Directors via approved communication methods
• Following up and assisting with debt collections/account queries
• Dispatch invoices and statements via email.
• Monitor, respond, and file accounts email inboxes:
• Maintain relevant document management
• Manage relationships with customers and attend to any disputes
• Follow and learn all administration procedures and processes
• Perform other ad-hoc duties as needed
• Ability to learn Sydney/NSW geographical areas
Requirements
• Previous experience in a similar role
• Excellent communication skills and a high level of customer service
• Ability to prioritize tasks and demonstrate strong time management and problem-solving skills
• Highly organized with attention to detail and accuracy
• Comfortable using technology and quick learner
• Self-motivated, proactive, and confident
• Ability to handle customer complaints or issues effectively
• Flexible and open-minded, adaptable to change
• Team player who can also work independently
• Willingness to learn new systems
