Reservations Agent

We are in search of a cordial and meticulous Reservations Agent to become part of our team and deliver outstanding service to our clientele. The role involves handling booking inquiries, overseeing reservation systems, and facilitating a seamless and precise booking experience.

Key Responsibilities:

• Handle reservations via phone, email, and online platforms, ensuring accuracy and efficiency in booking and confirming details.
• Provide outstanding customer service by addressing inquiries, offering information on products/services, and assisting with booking changes or cancellations.
• Utilize reservation systems and software to manage bookings, check availability, and update records. Ensure that all information is accurately entered and maintained.
• Resolve booking conflicts, discrepancies, and customer issues promptly and effectively, escalating complex cases to supervisors as necessary.
• Identify and promote additional services or upgrades that enhance the customer experience and drive revenue. Offer personalized recommendations based on customer preferences.
• Maintain accurate records of reservations, cancellations, and customer interactions. Prepare and submit reports on booking trends and customer feedback as needed.
• Send confirmation emails, reminders, and follow-up communications to ensure that all booking details are correct and that customers are well-informed.
• Adhere to company policies and procedures related to reservations, cancellations, and refunds. Ensure compliance with industry standards and regulations.
• Work closely with other team members and departments to coordinate bookings, resolve issues, and provide a seamless customer experience.
• Stay updated on industry trends, company products, and reservation systems. Participate in training and development opportunities to enhance skills and service quality.

Qualifications:

• Education or training in Hospitality or Customer service.
• Excellent communication skills, both verbal and written.
  
• Strong organizational skills and attention to detail.
• Proficiency in using reservation systems and software.
• Ability to handle multiple tasks and manage time effectively.
• Customer-focused with a problem-solving mindset.
• Flexibility to work various shifts, including evenings and weekends if required.