Patient Account Representative-Self Pay - Remote/Hybrid

Summary:

Prepares, submits and follows up on a timely basis for Hospital/Health Center self pay balances. Assists patients with account questions. Handles all cash posting for self pay. This includes cash, checks, and credit card payments received from patients. Provides back up insurance posting to the cash department as needed.

 Position can be Remote/Hybrid after initial training 

Benefits:

MDI Hospital and Birch Bay Retirement Village offer a competitive salary, robust medical/dental/vision/life insurance, identity theft protection program, matching retirement plan, ample paid time off, a comprehensive award winning wellness program with reimbursement incentives, generous tuition reimbursement, and continuing education benefits. Some positions may qualify for a sign on bonus and relocation assistance.

EEO Statement:

MDI Hospital and Birch Bay Retirement Village provide equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics protected by applicable state and local non-discrimination laws.

Education, Training or Certifications Required:

High School Graduate; Associate Business Degree Preferred.

Experience Required:

Previous Medical Business Office or hospital business/billing experience. Knowledge of Healthcare accounts receivable management. Knowledge of Healthcare collections. Strong Healthcare customer service skills and interacting with people. Advanced skill level using software like Word and Excel. Experienced in dealing with Vendors and fees/reconciling. Strong NEGOTIATOR. Strong math & verbal & written language skills.

Special Requirements:

10-Key Adding Machine skills mandatory.

Cognitive Requirements:

Emotional maturity and strong interpersonal skills are required.

Physical Demands:

Sedentary work requiring good manual dexterity. Repetitive motions of wrists, hands, and fingers. Work involves typing, picking, grasping, stooping, kneeling, crouching, lifting up to 20 lbs., reaching and ability to move about to accomplish tasks.

Environment:

Employee subject to inside environmental conditions. Work is performed in close proximity with others. Some noise level from office machines (Printers, telephones, calculators, etc.).