Customer Service Representative (Cin7 Proficient)

This is a remote position.

We are a leading wholesale company specializing in tapware and brassware. Our mission is to build genuine relationships through integrity and trust, delivering exceptional customer experiences from inquiry to order fulfillment. We value creativity, positivity, and a drive for excellence, fostering an environment where every team member is treated equally and considered part of our extended family.

We are seeking highly organized, detail-oriented individuals to join our team as full-time Admin Assistants in our Customer Service department. The successful candidates will play a crucial role in ensuring our customers have a seamless experience, handling a large volume of email inquiries and processing orders with high accuracy.

• Full-time position
  
• Monday to Friday, 9am to 5pm AEST (11:00 AM to 7:00 PM PHT)
  
• Some overtime may be required during peak times of the year
  

1. Customer Service (Email-based):
   
   • Handle a large volume of customer inquiries exclusively through email
     
   • Utilize tracking systems (e.g., DHL) to provide accurate delivery information
     
   • Issue invoice copies, proof of purchase, and other relevant documentation
     
   • Apply problem-solving skills to address customer inquiries effectively
     
   • Manage email inbox proactively using organizational tools
     
   • Provide clear, concise communication to minimize back-and-forth exchanges
     
   • Update internal notes with detailed information
     
2. Order Processing:
   
   • Process a minimum of 50 orders per day with high accuracy
     
   • Review purchase orders to identify potential omissions or errors
     
   • Extract and input purchase order information into the Cin7 system
     
   • Reconcile purchase orders against Cin7 to ensure accuracy
     
   • Create pick slips for in-stock items and communicate with the warehouse team
     
   • Manage out-of-stock situations and handle backorders with care
     

Requirements

• Demonstrates trust and respect through integrity and reliable actions
  
• Shows commitment to going above and beyond in work
  
• Embodies positive vibes, fostering a supportive work environment
  
• Displays a driven to excel mindset, pursuing continuous improvement
  

Benefits

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job