Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Datacentre Technician - Harbour Exchange London
Responsibilities
Customer Management
- Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
- Delivers a high level of service and an excellent customer experience when interfacing with customers
- Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines
- Supports customers on-site by through access control and escorting services
- Grow to be a point of escalation for customers I support of Operations Supervisors
Projects
- Supports and lead fulfilment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
- Supports vendors on projects
- Supports physical customer audits
Administrative/ Team support
- A high level of computer literacy and strong organisational skills
- Motivation to review and streamline processes
- Self-motivation and able to work autonomously
Queue Management / Reporting
- Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
- Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure
- Ensures adherence to commit times within standard operating procedures
- Maintains detailed written records of all work activity
- Updates local asset databases and other systems
Installations
- Rack and stack semi-routine customer equipment tickets
- Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment and cabinets; semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes
Cross-Connect
- Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
- Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
- Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision
Testing / Troubleshooting
- Supports semi-routine standard operating testing and standard operating installations of customer assets
- Supports standard operating procedures of layer 1 cross-connect certification testing
- May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision
Stakeholder Partnership
- Supports the operations and security personnel team for breaks or other activities, when necessary
- Supports standard operating procedural tasks provides back-up assistance to team members when necessary
Training
- Completes all assigned training promptly
- May provide support to new hires
Why should you apply?
- Competitive salary
- 25 days holiday plus bank holidays, with the opportunity to purchase more (pro rata for shift positions)
- Insurance and Health: Life Assurance, Income Protection, Critical Illness Insurance, Private Healthcare, Eye Care Coverage, and Gymflex Membership
- Investment: Employee Stock Purchase Plan and Company Pension Plan
- Travel: Cycle to Work Scheme and Annual Season Ticket Loan
- Excellent growth and advancement opportunities
Equinix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
