Interpreter Trainer and Skills Assessor

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Job Description

Position:                      Interpreter Trainer and Skills Assessor

Department:                Public Sector

Reports to:                  UK Quality & Development Manager

Location:                     Head Office, 5th Floor, Queen Elizabeth House, 4 St Dunstan’s Hill,  London, EC3R 8AD

LanguageLine’s UK operation is part of the worldwide LanguageLine Solutions group with global headquarters in California and European headquarters in London.  Over its 42-year history, LanguageLine Solutions ensures the best interpreting and translation services available in the industry.

Main Job Purpose

To arrange and conduct the testing segments of the recruitment process for all UK based over-the-phone interpreters. Responsible for conducting engaging training sessions, evaluating the progress of learners through systematic testing and assessment methods in a timely manner. The role requires a blend of linguistic expertise, educational skills, and the ability to evaluate language proficiency effectively. The ideal candidate will possess a strong background in linguistics, training, and language assessment, along with excellent communication and interpersonal skills.

Specific Tasks

• Conduct interpreting skills assessments (ISA) via telephone/ MS Teams and provide feedback to both candidates and the Recruitment team.
• Liaise with candidates and relevant language assessors to arrange ISA’s and book them in
• Record all data relating to assessments on tracking spreadsheets
• Ensure communication is sent to candidates and assessors confirming the relevant information
• Schedule New Hire Orientation (NHO) training for onboarded candidates, making sure they are enrolled to the web training in timely manner and monitor their progress
• Deliver interactive and effective all-day instructor led training sessions (ILS) to complete NHO
• Provide support to candidates during NHO to ensure high, within the deadlines completion rate
• Provide timely update to other teams on candidates training progress, issues or any additional training needs
• Assist with any other training & administrative projects and needs, and ad hoc tasks as requested by the management team.
• Analyse feedback and liaise with colleagues to evaluate training content to identify areas of improvement
• Support US team with organization and completion of additional trainings (compliance, CMS).
• Produce monthly reports on both testing and training
• To take personal responsibility for ensuring that personal information is used fairly and lawfully within GDPR guidelines, report any personal data security incidents immediately and abide by the Information Security Policy detailed in the Staff Handbook.
• To assist with any other ad-hoc duties that may be required by the department.
• Any other duties appropriate to the position.

Person Specification

The following range of experience, knowledge and skills are required:

Essential:

• Be a brand ambassador for the Company
• Degree or equivalent qualification in linguistics’ related field
• Computer proficiency with advanced experience in Microsoft Office applications
• Strong administrative experience
• Interpreting knowledge and experience
• Experience in coaching, training and presenting
• Strong oral and written communication skills
• Excellent organizational and time management skills
• Outstanding customer service skills
• Being able to build rapport with people from all backgrounds
• Proactive and open to change

Desirable:

• Knowledge of the Interpreting Industry
• Knowledge of Salesforce and Workday systems
• Willingness to keep abreast of new techniques in interpreter training

This role is subject to a basic DBS Disclosure

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)