Airline Reservation Specialist with French and English

Sutherland Bulgaria is looking for motivated international customer service professionals in the hospitality sector to join our dynamic, multicultural team. For those of you who are interested in tourism, we offer you to get closer and work with one of the most recognized airline companies in Europe.
 

This is the perfect role for you if:

• You want to be part of a team which is responsible for providing an excellent customer care service to the clients of the airline company – via phone and email
• You have great communication skills, and you would be happy to support customers with reservations and flight changes in a polite and professional manner
• You are looking for place where you can develop yourself professionally.

As airline representative of a well-recognized company, our superpower is to inspire people to travel and support them with their reservation queries. Our role is to deliver a reliable and friendly service that differentiates us from other providers.

As airline representative of a well-recognized company, our superpower is to inspire people to travel and support them with their reservation queries. Our role is to deliver a reliable and friendly service that differentiates us from other providers.

• Provide extensive care to customers and resolving their queries
• Provide advice on the flight's availability and packages
• Expanding our network of loyal customers
• Have great command of French and English language
• Enjoy dealing with the public and have the ability to provide excellent customer service with a ‘can do’ attitude
• It helps if you are hardworking, flexible and have an outgoing and friendly personality
• Having previous experience in travel agency, airline reservations or similar role will be considered as an advantage
Qualifications
• Shift Coverage: Current shifts cover from 07:00 to 00:00, Monday to Friday. While weekend shifts are currently unlikely, flexibility to accommodate potential future weekend work is required.

What we offer:

• Competitive salary
• Attractive performance incentives
• Other than the statutory taxes, we also offer our employees a unique social benefits package which includes Additional Health Insurance; Life Insurance; Food Vouchers
• Unique Training & Development Opportunities (E-Learning & Classroom modules, international Certifications)
• Monthly/Quarterly Reward & Recognition Programs
 

Are you ready to embark on your next adventure?

If so, we’d love to hear from you!
 

Apply now!