Manager, Branch Administrator CIBC Wood Gundy

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

The Manager Branch Administration has people management responsibility for Branch Administrators and select members of the branch support team for large branches generating at least $50 M in annual gross revenue. These accountabilities include creating a positive work environment, leading and coaching the Branch Administrators on their People Leadership skills, developing employee capability and managing performance.  In addition the Manager Branch Administration will have President’s and Chairman’s club IA Support Team members report into this role.

The incumbent is also responsible for overseeing and effectively managing the day-to-day branch operations and administration. This  includes proactively identifying opportunities to increase operational effectiveness, acting as a senior point of escalation in resolving branch issues and employee/Investment Advisor conflicts/concerns, facilities management and technology support.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time Monday through Friday.

KEY ACCOUNTABILITIES

People Management 

• Create and foster a positive work environment to deliver high levels of performance and employee engagement.

• Lead and coach the L05 & L06 Branch Administrators and President’s and Chairman’s club IA Support Team members.

• Partner with Talent Acquisition, Branch Staffing and HR to source, hire and onboard high potential employees.

• Work with employees to understand their capabilities and skills, and provide regular coaching to help them develop.

• Provide fair and accurate formal and informal feedback.  Identify and remove obstacles to performance.  Explain how performance expectations align with business priorities.

• Work with HR on performance management issues and ensure timely follow through.

• Motivate, recognize and appreciate employees through informal and formal recognition programs (i.e. Moment Makers, Anniversaries).

• Empower employees by referring them to the resources and the tools available to address IA and client inquiries.

• Act as a champion of CIBC’s vision and values and ensure employee adherence.

HR Management

• Support, mediate and resolve branch issues, conflicts and concerns. Escalate and partner with HR on employee issues and concerns as required.

• In partnership with WG Staffing, manage branch staffing levels. Ensure appropriate approvals are obtained for new hires and staff changes.

• Monitor workloads and schedules, and align support according to Branch and IA requirements.

• Support and coordinate hiring and onboarding of all staff.

• Provide counsel and guidance to staff on HR and Operational issues and questions.

Branch Operations

• Create a culture of operational excellence.

• Ensure the branch is managed efficiently and effectively, and implement Branch and Corporate initiatives.

• Identify opportunities for increased efficiency; monitor and control branch budget and expenses to ensure profitability.

• As the point person on premises, liaise with various stakeholders (i.e. landlords & Head Office) to resolve premises and real estate issues.

• Address operational issues that arise quickly; escalate as necessary and communicate to staff accordingly

• Support the implementation of new technology systems and upgrades.

• Provide product knowledge and technical training to all staff on technology upgrades and enhancements.

Governance and Controls

• Minimize risk by ensuring that employees adhere to established workplace policies, practices and procedures.

• Ensure provision of a safe work environment in which to work by following CIBC policies and procedures.

• Champion and monitor participation in corporate mandatory e-learning.

Client Experience and Satisfaction

• Role model how to address and quickly resolve complaints to ensure a positive client experience.

• Support resolution of client complaints.

CROSS-FUNCTIONAL RELATIONSHIPS:

• This job also interacts on a regular basis with other internal business partners, e.g. Human Resources, Property Management, Technical Support, Registrations, and Research.

• This job interacts on a regular basis with external groups, e.g. other brokerage firms, mutual fund management companies, banks and trust companies, clients and their lawyers and accountants as required.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES

• As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.  

AUTHORITIES/DECISION RIGHTS 

• As manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, deliver performance management up to and including termination and determine the appropriate level of compensation for employees.

• Authority to conduct operations audits.

• Authority to communicate, implement and support new policies, procedures and products.

JOB DIMENSIONS

• The Manager Branch Administration typically works in a branch environment with revenue greater than $50M. Direct reports typically range between 5 and7 with indirect reports of 50 or greater. The incumbent reports directly to the Branch Manager.

• In some larger locations, the branch will be located on multiple floors adding a level of complexity for the incumbent to manage employees who he/she has limited contact with. 

KNOWLEDGE AND SKILLS

• Successful completion of the Canadian Securities Course and associated IIROC licensing requirements

• Strong people management skills to work effectively with and to manage and coach support staff and people managers in multiple locations

• Superior problem-solving skills sufficient to resolve issues and conflicts throughout the day

• Extensive experience in the financial services and brokerage industry in a similar capacity

• Strong knowledge of Wood Gundy operations/practices/procedures and Head Office operations

• Superior organizational and time management skills sufficient to deal with numerous activities with varying degrees of priority

• Ability to meet the needs of staff in a highly competitive environment where staff and client mobility is high

• Advanced communications skills to disseminate an array of information to branch staff

• Excellent computer and technology skills

• Strong product knowledge

WORKING CONDITIONS

• This role operates within a normal office conditions.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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