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Branch Support Coordinator - Volunteer

73% Flex
Full Remote
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Branch Support Coordinator - Volunteer

73% Flex
Remote: Full Remote
Work from: United Kingdom

Offer summary

Qualifications: Good written and verbal communication skills, IT skills and ability to use online systems.

Key responsabilities:

  • Coordinating referral assignments and overseeing casework support
  • Using the case management system to track cases and manage volunteers
SSAFA the Armed Forces charity logo
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SSAFA the Armed Forces charity
Non-profit Organization - CharityTPE

501 - 1000 Employees

Job description

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Full Job Description

Do you enjoy teamwork and helping others? Are you empathetic with good organisation, IT and communication skills? If so, we’d love to hear from you. You don’t need an Armed Forces background, just a commitment to providing great support to our beneficiaries.

What is a Branch Support Coordinator?

There are SSAFA branches throughout the UK and overseas, each delivering support to serving personnel, veterans, and their families. Every branch has a team of volunteers who make this possible.

The Branch Support Coordinator is a key member of the team, ensuring that beneficiaries access the right support in a timely manner. This role involves liaising with regional and national teams and coordinating casework support provided to beneficiaries by Branch volunteers.

What difference will you make?

SSAFA has been supporting the Armed Forces community for more than 130 years. Our beneficiaries come from all backgrounds and age groups and the number of people contacting us for help rises each year. In recognition of their service to the Nation we aim to provide financial, practical, and emotional support when it’s needed most. To do this we need excellent coordination of local services and between our teams.

What will you be doing?

Every SSAFA Branch has different needs, however, below are the main activities of a Support Coordinator:

  • Coordinating and assigning referrals: Accepting referrals for beneficiary casework support from SSAFA’s Regional Office and allocating beneficiaries’ cases to branch volunteers.
  • Providing quality support: Overseeing SSAFA casework across a branch, ensuring beneficiaries receive support that meets SSAFA’s casework standards and raising issues where it does not.
  • Using online systems: Using SSAFA’s case management system to record, coordinate and track beneficiaries’ cases.
  • Managing and supporting volunteers: Ensuring volunteer caseworkers have a manageable caseload and that effective support and supervision is in place.
  • Signposting and partnership working: Liaising with Central Office and Specialist Services teams to ensure access to specialist support where needed e.g., Mentoring
  • Keeping volunteers informed and up to date: Supporting the Branch Training Coordinator and Volunteering Coordinator to ensure volunteer caseworkers are up to date with training and have the information needed to carry out their role.

What can you gain from this volunteering role?

  • Use your skills, knowledge, and life experience to benefit others.
  • Excellent experience, training, and skills that you can highlight on your CV and in job interviews.
  • Give back to the Armed Forces community.
  • Become part of the SSAFA community and build networks across your local area.
  • Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What about training, support and expenses?

  • Instructor led training alongside like-minded volunteers will guide you through everything you need to know about casework and volunteer management.
  • On-line training modules to complete at home, so you are up to date on how to keep people and their personal information safe.
  • Local induction and support, from other branch volunteers.
  • Access to a wide range of e-learning courses to keep your knowledge and skills up to date.
  • Support from SSAFA’s regional volunteering and operations teams.
  • Regular meetings and local events to learn and share information.
  • Reimbursement of out-of-pocket expenses.
  • Volunteers will be covered by SSAFA's Public Liability insurance while carrying out their role.

What are we looking for?

People with:

  • Good written and verbal communication skills
  • Good IT skills e.g., confident using email and online systems – you will use SSAFA's case management system as part of the role.
  • Time management and organisation skills
  • Respectful and non-judgemental approach to others
  • Understanding of the importance of confidentiality and boundaries
  • Some experience of coordinating people This role would suit someone who would like to volunteer regularly, each week.

Safer Recruitment: SSAFA takes the utmost care at every step of volunteer recruitment to ensure that the people we involve are suitable and appropriate. All measures taken are to help make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two references, this can be former employers or people that know you well (other than relatives).

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer.

*A disclosure certificate that contains convictions, cautions, or other information will not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis.

How do I find out more?

  • Please contact us via Indeed to register your interest and find out more.

Please note this is a volunteer role and does not form part of any contract of employment.

Job Type: Volunteer


  • Work from home

Work Location: Hybrid remote in Liverpool, L1 1EB

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Hard Skills
Soft Skills
  • Time management and organization
  • Respectful, non-judgmental, and understanding the importance of confidentiality

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