Associate Director, Commercial Data Management

We view our employees as the unequivocal ingredients to success. Each and every employee is an integral member of the Cytokinetics team, contributing to our shared goal of improving lives. While expectations of our employees are high, there is an equal commitment to ensuring that contributions are recognized and rewarded. We seek exceptional individuals to join us in our mission to develop potential medicines to improve the health span of people with cardiovascular and neuromuscular diseases of impaired muscle function.

As the Associate Director, IT - Commercial Data Management, you will be a member of the IT Data & Analytics team and report to the Director, IT Data Management. You will be responsible for supporting Commercial data strategy from a systems perspective, including management of vendor(s) who maintain existing solutions and the Data Management environment, operations, and processes. You will work closely with IT infrastructure, operations, and security teams to ensure the security and availability of commercial data and solutions. You will collaborate with Commercial and IT stakeholders to find and solve problems associated with data and analytics for the Commercial and Medical Affairs teams.

You will contribute to the overall advancement of Cytokinetics IT organization by collaborating with vendors and Cytokinetics commercial functions such as Analytics, Marketing, Sales, and Medical Affairs to support the systems used to elevate Cytokinetics’ data capabilities and processes. As our Associate Director, IT - Commercial Data Management, you will exemplify resilience and adapt to changing and/or challenging market conditions as Cytokinetics works toward our mission for patients.

Responsibilities

• Lead with curiosity, plan, and execute commercial data and analytics initiatives in close collaboration with IT and commercial stakeholders.
• Maintain a Commercial Data Map, recording the location and use of each data source used by the Commercial team
• Manage and provide direction to the vendor managing the Commercial Data Warehouse, Master Data Management (MDM), and data and analytics ecosystem.
• Establish and manage BI technical processes to ensure that reports and dashboards are produced on schedule
• Lead data onboarding and data warehouse enhancement projects, including integration of CRM data
• Working with the analytics team and supporting vendors, create and manage the roadmap for enhancements to our data architecture and analytics capabilities
• Responsible for planning, budgeting, contracting, and accrual activities related to the Commercial Data and Analytics environments and initiatives
• Taking initiative and partnering with Commercial Analytics and Field Operations, lead and improve Cytokinetics’ data and data management ecosystem
• Brings critical thinking, and organized skills with an emphasis on a business partner-centric mindset.
• Executes initiatives and follows up with stakeholders to ensure project or operational activities are scheduled and completed on time.
• Together with vendor partners, enable data stewardship that meets business needs
• Identify, evaluate, and maintain relationships with best-in-class vendors
• Develop, implement, and manage processes, in partnership with the Commercial department, that follow all applicable laws (e.g., HIPAA) and Cytokinetics’ policies
• Know the latest data and analytics techniques and capabilities, leading the implementation of new capabilities and standard methodologies

Qualifications

• Bachelor's degree in computer science, data science, or a related field is required
• 7+ years of biotech or pharma experience in IT, analytics, and/or data management
• Expertise with standard pharmaceutical data sources (such as Rx, HCP/HCO demographics, formulary, CRM, CLM, etc.) required
• Experience with MDM concepts and platforms and SQL-based data warehouse design
• Experience with Tableau, Alteryx, and/or other BI tools
• Experience with omnichannel marketing data and AI-driven analytics a plus
• Knowledge of data management capabilities (data governance, data quality, metadata management, master data management, data lifecycle management, and data lineage)
• Experience in product launch and/or establishing new data environments
• Shown success in directing and managing multiple external vendors
• Excellent project management skills, including the ability to lead in an environment with multiple partners and contending priorities
• Good interpersonal and communication skills, including the ability to translate business requirements into technical requirements and the ability to communicate complex technology concepts to commercial partners and end-users in a manner that ties to their business objectives
• Proven commitment to excellence and continuous improvement
• Ability to work cross-functionally in a team-based environment, including external vendors while fostering a culture that is reflective of Cytokinetics’ values
• Ability to plan, coordinate, and complete multiple projects efficiently, on time, and within budget in an environment of challenging and changing priorities
• Business travel, by air or car, is required for internal and external business meetings
• Ability to work onsite in South San Francisco at least 3 days a week
• Compliance with all laws, regulations, policies, and procedures that govern the conduct of Cytokinetics activities

Preferred Qualifications

• Master’s degree is preferred
• Experience with Veeva CRM,Network and OpenData are preferred
• Experience with Azure capabilities and any certifications

Our passion is anchored in rigorous and diligent scientific and clinical approaches to the discovery and development of novel mechanism therapeutics. With gratitude for the commitments and convictions of our employees who are inspired by the courage of patients we aim to serve, we believe Cytokinetics will continue to be a pioneering, values-driven, sustainable, fully integrated biopharmaceutical company.