Patient Care Consultant - Virtual

Sono Bello® is America's leading cosmetic surgery specialist*, with over 100 locations, 185+ board-certified surgeons, and more than 300,000 laser liposuction and body contouring procedures performed. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows—we are the national leader in providing cutting-edge, personalized body transformations. We believe everyone deserves to have their best body today and pursue their best life now.

Sono Bello is seeking a dynamic Patient Care Consultant (PCC) with a passion for aesthetics to join our Virtual team. The PCC will conduct virtual consultations, guide patients through the Sono Bello process, and help them choose procedures that align with their goals. The ideal candidate should have a demonstrated history of sales success, experience thriving in a fast-paced setting, possess confidence, emotional intelligence, and credibility, exhibit high integrity, and maintain an excellent work ethic. This position demands a highly motivated individual with robust negotiation and closing abilities, capable of addressing objections effectively within a virtual consultative setting.

Primary Responsibilities of a Virtual Patient Care Consultant (PCC):

• Meet virtually with new and existing patients to determine their goals and coordinate their treatment plans with the appropriate surgical team member (Doctor) as the next step in their transformational journey.
• Educate patients on our approach, procedures, processes, and financing/payment options available.
• Manage the appropriate follow-up with both the in-center clinical team and the patient to ensure a great experience leading up to and through the procedure.
• Develop and maintain a patient pipeline, including follow-ups with prospective patients.
• Demonstrate leadership to keep the entire team informed, positive, and energized to support the best possible patient experience.

Required Skills / Qualifications:

• Proven track record of sales excellence (at least 3 years) within a high-energy, fast-paced environment. Previous sales experience or direct involvement in one-on-one consultative selling in aesthetic sectors such as plastic or cosmetic surgery, cosmetics, hair replacement, laser hair removal, or related fields is highly valued.
• Is a quick study: Can quickly build rapport, assess the patient’s needs, and create a sense of urgency to drive action.
• Must have excellent interpersonal skills that build effective working relationships with patients, physicians, and other team members.
• Must be a self-starter, accountable, and highly motivated to hit and exceed targets to reap financial rewards (manage KPIs).
• Maintains professionalism and poise constantly, even when working under pressure.
• Must be highly organized and detail-oriented with the ability to prioritize competing tasks.
• Positive outlook and a passion for what we do!

Compensation:

At Sono Bello, we believe that our team members are the keys to our success. We offer competitive pay, generous monthly bonuses, and excellent training.

Compensation package includes $50,000.00 - $60,000.00 base salary, overtime and overtime premium, and uncapped bonus (based on KPI and goal achievement). Total compensation ranges between $160,000.00 - $250,000.00.

Benefits:

• Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and paid holidays.
• Preset consultations (warm leads provided)
• Extensive training program

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