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Career Opportunities: Dutch Customer Advisor for Online Pharmacy - Portugal (377267)

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Work from: 

Offer summary

Qualifications:

Native or proficient Dutch and intermediate English level, Excellent communication skills in both languages.

Key responsabilities:

  • Provide Inbound Customer Care with empathy
  • Ensure smooth order and delivery process
  • Handle Returns, Complaints, and additional products promotion
  • Identify root causes for improving processes
  • Deliver quality customer experience on every transaction
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Foundever Management Consulting Large https://www.foundever.com
10001 Employees
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Job description

 
Come and work with us.


Do you want to provide support for one of the biggest online pharmacies in Europe?
Are you Dutch native or fluent with strong English communication skills? 
Looking to make your career in a multicultural environment in sunny and happy Portugal
So we have the perfect opportunity for you!

 

Our Client is the pioneer in the online pharmacy market and one of the leading online pharmacies in Europe with webshops in several countries.

 

As a customer service specialist in this project, your daily responsibilities will include:

  • Providing Inbound Customer Care
  • Giving advice and information to the customers and approach it with feeling/empathy for their needs
  • Ensuring the order and delivery process is smooth for the client
  • Dealing with Returns and Complaints
  • Identifying root causes to continue ensuring maximum efficiency/processes
  • Handle calls as well as written communication within guidelines established 
  • Ensure the delivery of a quality customer experience on each and every transaction
  • Ensure that all complaints are recognized, recorded, confirmed and solved effectively
  • Recognize and promote additional products and services to the customers, in line with their needs and requirements

 

To succeed in the role, you will need to have:

  • Native or proficient level of Dutch (C2)
  • Intermediate level of English (at least B2) both verbal and written
  • Excellent listening and written/oral communication skills in supported languages 
  • A motivated and enthusiastic personality
  • Self-organized, planning and prioritization skills
  • Patience, empathy, and a unique ability to manage stress
  • Ability to work under pressure and adapt quickly to adverse situations
  • Technical aptitude and the ability to pick up new technology quickly
  • Able to follow guidelines and instructions
  • Ability to keep calm and clear-headed in critical situations
  • Ability to demonstrate confidence when imparting information or dealing with troubled callers
  • Familiarity with ticketing systems
  • Experience with policy work, or help resource project management
  • Previous, demonstrable experience with creation of online help resources
  • Life experience to apply to managing situations
  • Early adopter of technology
  • Ability to put customers at ease
  • High-speed internet access and appropriate conditions for remote work #LI-Remote
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Portugal

 

 

Benefits.

 

  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

 

Go further with Foundever™

 

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

 

Apply today! 

 

 

 

Required profile

Experience

Industry :
Management Consulting
Spoken language(s):
DutchEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Listening Skills
  • Stress Management
  • Verbal Communication Skills
  • Patience
  • Empathy

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