MAKE A DIFFERENCE AT OCHIN
OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.
OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.
At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.
Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 800 diverse professionals, working remotely across 46 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: leadership, collaboration, excellence, innovation, inclusion, and stewardship. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.
Position Overview
The Epic Onsite Consultant (Efficiency Learning Analyst III) collaborates internally and externally to optimize and personalize workflows of OCHIN members. The Efficiency Learning Analyst provides assistance to healthcare clinics by giving input to member management and contributing to the improvement of OCHIN’s recommended workflows.
Essential Duties
- Provides at the elbow support, learning activities, and end user setting labs (personalization) for new OCHIN members during and after go-live of the Epic System.
- Travel to support new members on-site with software installations as needed, estimated up to 75% for this position.
- Delivers interactive training to large audiences (100+) via multiple modalities that meet the learning objectives of the training program while promoting and upholding OCHIN best practices to stakeholders.
- Offer workflow support, optimization, and best practice to members and internal staff.
- Collects data from multiple data sources and performs an in-depth analysis of stakeholder feedback from learning activities across multiple modalities.
- Host internal working sessions with core stakeholders (ie. Learning Analysts, Professional services, Epic Support Analysts, Build) to deliver improvement opportunity feedback.
- May assist, contribute, and/or develop new training program design, existing program enhancements, creation of lesson plans, and training aids.
- Assist stakeholders with their personal build and integration of Epic OCHIN system which could include clinical or operational workflows, Ambulatory/Acute integration, Clinical, Dental, Revenue Cycle, Professional Billing, Hospital Billing, and/or Reporting areas.
- Serve as a support agent of change management through high stress and high impact situations; understanding the impact of change and how to guide others through it to achieve desired outcomes.
- Contribute to strategic conversations and coaching to and in collaboration with executive level member engagement.
- Through collaborations with members, assesses current processes and improvement opportunities, identifies, and documents the member’s current state to provide support that will ensure the successful adoption of the member’s updated workflows.
- May design, build, test, and document system changes, updates, reports, and lessons learned improvements and providing recommendations.
- Coordinate, facilitate, and evaluate learning sessions/trainings for members in collaboration with project partners such curriculum design, agenda setting, and trainer identification to ensure effective integration of improvements.
- Mentor/coach less experienced Efficiency Analysts/Learning Analysts
- Support the learning and trainings of Member Care Teams (MCTs)
- Collects daily issues and regularly communicates with stakeholders.
- Using data from reports, identifies work queue placement, and determines the potential root cause of errors (such as user or configuration error).
- Identify and notify the appropriate internal OCHIN department or resource of any system issues; guide and support the member through the resolution process.
- Understand and promote OCHIN Recommended Workflows and understand member specific workflows and their differences to ensure, improve, and communicate linkages between OCHIN reports and OCHIN recommended workflows.
- Using multiple communication tools including onsite collaboration, collaborates with members and customers to identify additional coaching and support opportunities.
- Function as a change agent to foster and support a culture of improvement throughout the organization.
- Configure systems such as lab mapping, preference list, or SmartTools.
- Participates in other projects and assignments as required.
- Other duties as assigned.
- Bachelor’s or equivalent relevant combination of education and experience
- Epic certification, accreditation or proficiency is strongly preferred, preference will be given to those candidates that have an Epic certification or Proficiency.
- Minimum of five (5) years of experience in a similar or relevant role. Foundational knowledge of supporting clinical and ancillary, medical billing, front desk, or reporting is required.
- Minimum of three (3) years of experience with electronic health records (EHR) software, EPIC required. Minimum of two (2) years’ experience with EPIC is required with a preference for 2-5 years supporting Ambulatory and Acute Care setting.
- Ability to travel up to 75% nationally to support new member Go Lives.
- Experience with Visio or an equivalent process mapping or diagramming software required.
- Demonstrated experience using methodologies and tools such as the Model for Improvement and/or Lean, preferably in a healthcare or IT setting.
- Familiarity with improvement methodologies and tools such as the Model for Improvement and/or Lean required.
- Experience working with one or more electronic health records (EHRs) in a clinical setting preferred.
- Experience in or with a Federally Qualified Health Center (FQHC) or Acute Care Hospital is preferred. Experience training and supporting Ambulatory Clinics and Acute Care Centers is highly desired.
- Experience with managing projects preferred.
- Strong and proven ability to understand, map, evaluate, and streamline work processes in a variety of environments; Success managing and updating workflows in a healthcare environment preferred
- Demonstrated ability to effectively transfer knowledge via multiple modalities (such as virtual, in-person, one-to-one, and group sessions) by utilizing adult learning principles and practices
- Demonstrated facilitation, analytical, change management, and critical thinking skills
- Must be able to drive change through communicating and providing support with a wide range of environments and job roles such as physicians, staff, and management under minimal supervision
- Ability to create, read, and understand charts and reports
- Must be proficient in connecting training content to clinical and financial outcomes
- Must possess novice skills (limited experience) of common training delivery tools and workflow tools such as Microsoft PowerPoint and Word, Visio, Captivate, and/or Storyline
COVID-19 Vaccination Requirement
To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.
Work Location and Travel Requirements
OCHIN is 100% remote organization.? Work from home requirements are:
- Ability to work independently and efficiently from a home office environment
- High Speed Internet Service
- It is a requirement that employees work in a distraction free workplace
- Travel may be required to support our member organizations on-site based on business requirements for OCHIN
We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings
Equal Opportunity Statement
OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.
As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.
Base Pay Overview
The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.
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