Weekend Intake Specialist (Remote*)

At our law firm, Edgar Snyder & Associates, we help victims. We have represented over 75,000 injured people and recovered over a billion dollars on behalf of our clients.

We are excited to add a Weekend Intake Specialist to our Intake team! This is an exciting opportunity for an experienced Intake Specialist or Call Center Representative to join a successful, high functioning team.

*This is a remote, full-time position with a four-day work week (Friday – Monday). The successful candidate must be within a reasonable proximity to the Pittsburgh Headquarters office and be able to come into the office for occasional on-site meetings or events.

Working at ESA, our employees enjoy a generous benefits package, professional development, a company dedicated to D&I, and a fast-paced environment where we care for our clients. If our core values of excellence, honesty & integrity, trust & fairness, client-centeredness, empathy, and professionalism connect with you, then you should apply today!

Core Job Functions:

1. Will handle incoming calls and new client calls for evaluation in the areas of Personal Injury, Workers Compensation, Medical Malpractice, Employment Law, and Social Security.
2. Completes new client intakes and screening potential clients, resolving actions to complete missing or unknown information and forwarding all calls to the appropriate attorney (phone or email).
3. Tracks and responds to callers professionally and focused on customer service as well as obtaining all needed data for proper referral actions, to include accurate completion of the Call Sheet.
4. Excellent phone etiquette and outstanding customer service. Must also be a team player and able to assist others in the department to accomplish daily tasks.
5. Completes assigned work in a timely manner to build positive relationships.

• Previous experience working in a customer service or customer facing role.
• Demonstrated experience answering phones in a law firm or call center atmosphere preferred.
• Available to work a daylight, four-day schedule that includes weekends (Friday, Saturday, Sunday, Monday).
• Must be within reasonable proximity to Pittsburgh PA to travel to headquarters for occasional on-site meetings or events. (Travel expenses related to corporate visits will be the responsibility of the employee.)
• Only residents of Pennsylvania will be considered for this position.
• Strong computer skills including MS Office applications and other database entry software.
• Empathic and compassionate individual able to listen while asking important questions, able to follow instructions, and pays attention to detail.
• Strong multitasking, time management, and organizational skills are necessary.
• Conveys confidence and professionalism through all forms of internal and external communication.