Manager, PMO Program Management (Client Delivery) - Remote

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

The Program Management (PgM) leader is responsible for the comprehensive delivery of a portfolio of projects, programs, and financial institution consulting engagements with an elevated level of quality and minimal risk. This leader will use their experience in card processing, executive presence, management consulting as well as deep program management capabilities to serve as the senior point person for a portfolio of programs delivered by their team. The Manager of Program Management plays a critical role in driving Valera’s strategic client’s success by overseeing the planning, execution and delivery of strategic initiatives and client engagements. This role will establish, maintain, track, and report key performance indicators, produce efficient processes for Program Management delivery, and define and maintain adoption of best practices across the team, while functioning in alignment and in compliance with PMO standards. In addition to the ongoing health and scalability of PgM services, the ideal candidate will foster strong partnerships with operational and service functions to ensure client program’s goals are effectively aligned within the Enterprise and PMO. This role will require excellent communication and collaboration skills to integrate client requirements with Velera objectives, promoting a seamless and productive workflow across all departments and help resolve escalated cross-functional issues that impact project timelines. 

Role Responsibilities 

Strategic Planning:

• Oversee Program Management portfolio of projects and programs. 

• Develop and implement strategic plans that align with organizational objectives and priorities. 

• Identify opportunities for growth, innovation, and optimization through strategic initiatives and client project engagements. 

• Translate strategic goals into actionable project and program objectives. 

Program Management: 

• Establish and maintain a program management framework which drives a consistent and first-class leading level of program delivery for strategic Velera financial institutions.  

• Lead a team of Program Managers for the planning, execution, and delivery of multiple programs and projects aligning Velera's team to meet financial institution’s strategic goals and objectives. 

• Oversee comprehensive program plans, including scope, timelines, and resource requirements. 

• Monitor project and program progress, ensuring adherence to schedule, scope, and quality standards. 

• Identify and mitigate risks, issues, and dependencies within portfolio of programs. 

• Maintain working knowledge of the Program Management and reporting PMO tools  

• Maintain thorough knowledge of both industry standard best practices and PMO processes as it pertains to program/project management and supported areas of operations. 

• Establish and maintain strong relationships with key stakeholders, including executives, department heads, and project implementation teams. 

Professional Services Management: 

• Lead professional services team charged with defining client engagement scope, goals, and deliverables in collaboration with stakeholders. 

• Ensure contractual obligations are met and professional service-based fees are realized. 

• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to team’s job accomplishments. 

• Allocate resources effectively to support program priorities and optimize utilization of talent and budget. 

• Identify resource gaps and proactively address staffing needs and capacity. 

Quality Assurance: 

• Establish and enforce quality standards and best practices for program management, professional services, and delivery. 

• Conduct regular reviews and audits to assess project and program quality and compliance with standards and requirements. 

• Implements production, productivity, quality, and customer-service standards by resolving problems, completing audits, identifying trends, determining system improvements, and implementing change. 

• Perform other duties as assigned. 

Supervisory Responsibility 

• Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures. 
• Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling, and termination of staff. 
• Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement. 
• Direct staff to ensure all duties are performed according to department performance standards 
• Handle escalations when needed, and resolving issues in a manner that balances operating standards with long-term value creation and client relationships.  
• Foster a collaborative and high-performance work environment, promoting teamwork, innovation, and continuous improvement. 
• After-hours on-call support, as needed.  

Role Requirements

Education 

Bachelors degree in a related field and/or equivalent combination experience and education is required. 

Experience  

• Seven (7) years of credit/debit card and/or financial industry-related experience.  
• Five (5) years of client project, program management and/or conversion-related experience required. 
• Five (5) years of management experience preferred.   
• PMP / PgMP Certification Preferred.

Knowledge, Skills, & Abilities 

• Dealing with complexity, analyzing information, and implementing company vision  
• Consultative skills  
• Interpersonal and human relationships  
• Excellent verbal and written communication  
• Solid organizational and time management skills  
• Ability to prioritize  
• Ability to lead, coach, train, and support team  
• Presentation skills  
• Detail oriented  
• Ability to recognize, anticipate, and solve problems  
• Ability to manage multiple tasks and staff  
• Risk management skills  
• Quality management  
• Problem resolution skills  
• Facilitation and team building skills – internal and external 

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

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Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@pscu.com for assistance.