VP, Digital Platform Product Manager

Position Summary:

The VP, Digital Platform Product Manager drives the execution of the product strategy, roadmap, and on-going management of the Digital Banking platform for Technology Credit Union (Tech CU).  This role is responsible for detailed analysis, use case definition, requirements gathering, test planning and overall product execution. Concentrating on both the online and mobile channels, this individual works with multiple cross-functional teams to deliver digital banking product features and enhancements that add value for our members.

Essential Duties

• Acts as a subject matter expert on Digital Banking products and all critical integrations which include but are not limited to: accounts and account details, card management, small business, cash management, etc.
• Assists the Head of Digital and other stakeholders with the delivery of new products and significant enhancements to existing products.
• Serves as a product owner in multiple areas of digital including but not limited to online and mobile banking, digital account opening, card management, etc.
• Works with the Digital product leadership team to develop the product vision and serves as an advocate for this vision.
• In partnership with internal and external stakeholders, manages all critical integrations in the digital banking platform including core banking integrations.
• Assesses and analyzes product offering/line-up in light of changing demographics and trends; identifies competitive gaps and marketing opportunities throughout the consumer/member lifecycle. 
• Works collaboratively to develop a point of view around features, design, process improvements, risk assessment/mitigation, technologies, tools, competitors, and potential partners.
• Collaborates with internal stakeholders and subject matter experts to identify areas where operational efficiencies and streamlined processes are needed for digital banking products.
• Analyzes existing member usage data, details member experience impacts and defines migration plans accordingly.
• Curates data insights to drive decision-making and business actions and informs marketing initiatives and campaigns.  
• Documents user stories, which have the appropriate level of detail needed for the development team to size accurately.
• Works with User Experience (UX) designers and Marketing to define research necessary and develop design concepts for improved member experience.
• Works collaboratively with digital product owner, Information Technology (IT) development and third-party vendor teams to make digital improvements and to commit backlog items to sprint deliverables (negotiates on what gets put in each sprint).
• Works with digital product owner and development teams to address questions/concerns during sprints.
• Proactively collaborates with cross-functional team members in branches, Member Contact Center, Credit Administration, Central Operations, Enterprise Risk Management, Legal and Marketing to solicit feedback and buy-in.
• Manages the relationship with 3rd party vendors.

Work Schedule

• Full-time; typically 40+ hours/week
• Flexible within core business hours, Pacific Time, M-F
• Occasional extended early morning or late evening hours, and weekends, typically with advance notice

Workplace Essentials

• Supports Tech CU’s Mission and Vision and consistently demonstrates Tech CU’s Values (Accelerate, Collaborate, Innovate and Cultivate).
• Meets with manager on a regular basis to discuss goal alignment, performance metrics, and development plans.
• Complies with Tech CU policies and procedures.
• Upholds employee Code of Conduct and Business Ethics and ensures confidentiality of the workplace.
• Complies with requirements imposed by federal, state and local regulatory agencies.
• Adheres to internal control and security measures designed to ensure regulatory compliance and mitigate losses and errors.

Education:     B.S. degree, or equivalent experience. MBA is a plus.

Experience:  

• 8+ years of Digital Banking product experience including detailed knowledge of core banking systems
• 3+ years of technical product management and/or business systems analysis experience in the financial services industries, preferably serving consumer/business banking customers.
• 3+ years of experience with Agile software development
• Experience with JIRA and Confluence preferred.
• Experience with advanced analytics tools preferred.

Knowledge/Skills/Abilities:

• Strong client focus including ability to think in terms of client experience/perspective to deliver industry defining money movement products to members.
• Exceptional interpersonal, communications and presentation skills.
• Strong analytical skills including familiarity with consumer & business banking and data analysis.
• Exceptional ability to do what it takes to make your product and team successful: from documenting existing and improved processes, writing user stories to hunting down the root cause of user frustration.
• Highly adaptive and open to changes as the organization grows and its needs evolve.

Licenses/Certifications:   Certified Scrum Product Owner preferred.

Travel: May be required to travel occasionally to Tech CU locations outside of home branch, typically with advance notice.  May be required to occasionally attend offsite training, meetings or events, typically with advance notice.  Overnight travel minimal.

Typical Working Conditions:  Office environment with interaction with a variety of internal and external parties. May work remotely as determined by business need and individual performance.

Equipment Used:  Routinely uses standard office equipment, including computer, phone, copier and other devices.

Physical Requirements:   This position requires:

• Speaking and listening to interact with internal and external parties in person or via phone.
• Reading a computer screen and performing keyboarding tasks for up to 80% of the day.
• Sitting at desk and/or conference table for extended periods of time.
• Mobility to attend meetings within office building and offsite.

EQUAL EMPLOYMENT OPPORTUNITY

Technology Credit Union is an Equal Opportunity Employer. All qualified employees and applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PAY AND BENEFITS

This is a grade 109 position, with a salary range from $142,400 to $213,600 with bonus potential of 20%. The anticipated range for new hires is between the low-end and midpoint of the range, depending on experience. Tech CU is a pay-for performance organization that benchmarks base pay to the 50^th percentile of our market and we provide incentive-based compensation aligned with successful accomplishment of individual and corporate goals. The salary mentioned above is based on working in San Jose, CA. Salaries are based on the geographic location in which you live if working remotely.

Additionally, Tech CU provides health care benefits, life and disability insurance, 12 paid holidays and 401k with a company match; along with employee paid voluntary benefits. 7.08 Paid Time Off (PTO) hours accrue per bi-weekly paycheck (23 days per year) and will increase with length of service. Eight hours of Voluntary Time Off (VTO) are granted to full time employees annually to dedicate time to charitable organizations. Leaves of absences are available in adherence with state and federal regulations.