We’re looking for an experienced Project Manager for approximately 6 months, with the potential to extend or convert to full associate, based on performance and business need.
This role may be open to remote work within approved locations.
Job Summary
Reporting to the AVP, Resort Operations Technology, the Project Manager manages assigned tactical support efforts as well as overall project and change management of specific projects and programs in support of strategic business objectives for Corporate Resort Operations. Specifically, the proper preparation, change management, and execution of Technology projects for the Corporate Resort Operations Team.
Projects and support efforts are varied in scope and duration and encompass one or more of the following project management elements: project definition, performance metrics and reporting, pre-planning, project support, tactical operations support, research & analysis, development of deliverables, development of associate resources, timeline development and management, implementation of deployment plans, training development, training content management, project communications strategy development & communication asset development, manage project triage and on the ground field support with occasional travel needs.
This Project Manager role will specifically be responsible for supporting Resort Operations technology projects and development initiatives that flow out of the overall MVW corporate transformation, in addition to Marriott International led MVW impacting technology projects, technology projects in support of our Hyatt Vacation Ownership resorts and miscellaneous Resort Operations initiatives. As a contributor in this role, the Project Manager will support meetings with business leaders across the corporate and property landscape in alignment with assigned projects.
The Project Manager will work closely with other MVW, Marriott International, Hyatt and vendor project managers and leaders to ensure overarching Program alignment, to ensure an optimal deployment environment and thorough resources for our Resort Operations associates across the globe. Build and maintain project plan deliverables, standard operating procedures, Trip resource pages, outstanding issues tracker and job aids that utilize current technologies.
Expected Contributions
This position supports the day-to-day, management and execution of assigned projects and meeting project goals, namely:
- Establish and monitor administrative procedures for the overall program and individual projects.
- Keep AVP, Resort Operations Technology, Sr. Managers, Resort Operations Technology, project owner and larger team informed on progress of project.
- Completion of required documentation within the specified timeframe for overall project timeline adherence purposes.
- Work closely with the MVW, MI. Hyatt and vendor corporate business teams, and Site Operations Team as appropriate.
- Lead direction, planning, communications and execution on implementation of Resort Operations impacting projects.
- Stays informed of current industry trends; identifying opportunities for learning and applying new concepts to improve project management approaches.
- Adapts, and positively reacts to changes within work environment.
- Promotes continuous improvement standards as related to the work environment.
- Builds and manages relationships with corporate business leaders and IT partners globally.
- Ability to work as a team member or leader at times in resolving issues.
- Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
- Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.
- Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.
- Assists more senior associates in achieving business results by:
- identifying opportunities to enhance the effectiveness of business processes.
- providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
- participating in setting department operating plans.
- recognizing and celebrating team successes.
- achieving results against budget within scope of responsibility.
- Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
- Performs other duties as appropriate.
Candidate Profile
Education
- Requires BS/BA degree in business field or equivalent training and on-the-job experience.
- PMP Certification strongly preferred.
- Change Management certification is an advantage.
Experience
- Entry level knowledge of diverse technology systems. i.e., AI tools, Electric Vehicle Charging systems, Property Management Systems, Central Reservations Systems, Key Management Systems etc.
- Minimum of 5 years’ experience working with relevant technology systems
- Experience in the hospitality industry is an advantage.
- Five (5) years’ experience supporting medium to large-sized projects from initial concept to implementation and ongoing adherence.
- Relevant process experience to identify improvement opportunities, apply change and measure performance of such improvements.
- Relevant process experience in building and owning a project communications plan.
- Must be comfortable leading project meetings.
- Must be a self-starter, well organized, and possess a strong attention to detail.
- Excellent organizational and time management skills in order to manage multiple projects.
- Professional demeanor and appearance; strong communications and interpersonal skills.
- Goal oriented, self-motivated.
- Able to maintain a team environment and interact well with all levels of the organization.
Skills/Attributes
- Ability to identify trends and patterns in order to make process and standard changes to build more effective future strategies.
- Excellent Documentation, Diagramming (i.e. workflows) and Project Management documentation Skills
- Strong MS Office 365 application Skills (i.e. PowerPoint Excel, Visio, Word, Teams, Outlook).
- Microsoft Projects experience preferred.
- Jira experience preferred.
- Advanced interpersonal skills to engage with cross-functional teams, customers, and senior management to achieve solid partnerships and results.
- Highly self-motivated, self-directed, and detail oriented with the ability to effectively prioritize and execute on tasks and initiatives.
- Operational and Technical Problem-Solving Skills.
- Must be a self-starter, well organized, detail and goal oriented.
- Excellent verbal and written communications.
- Position requires ability to work effectively with others (team player).
- Ability to manage multiple priorities and commitments concurrently.
- Ability to follow procedures accurately and consistently.
- Must be able to work varying schedules to accommodate a global environment.
- Ability to travel as required.
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
