Mid-Level Service Designer
- Location: remote, UK.
- Salary: £42-46k per annum
- Hours: 35 (flexible working requests considered)
- Contract type: Permanent
- Application deadline: 26/11/2024
- Interview Dates: 12th & 13th /12/2024
Join our team
Are you motivated by designing end-to-end services and experiences that make a real difference and influence social change? We are looking for a brilliant Mid-Level Service Designer to join our team designing, building and iterating user-centred services and products to the 18 million people in the UK who are deaf, have hearing loss or tinnitus. The right person for this role will enjoy working in cross-functional teams to unpick complex and ambiguous user and organisational challenges.
The role
Supported by the Senior Service Designer, this role will have the opportunity to lead on service design work across our strategic programmes of inclusion, health, employment, and research. You will work closely with colleagues in the Digital Team to shape and grow the practice of design, digital, and agile approaches across the organization.
To be considered for this role you will be:
Passionately user-focused
You place people who are deaf, have hearing loss or tinnitus at the heart of cohesive and impactful services. You can support colleagues across a variety of roles to understand user needs as well as generate user insights and translate them into impactful outcomes.
Evidence-based in your design approach
You collect and synthesise evidence from best practice, research, and testing to inform your work. You can suggest suitable approaches to evidence gathering based on the context and constraints.
Collaborative
You work in partnership with teams and individuals across the organisation to design the very best outcomes. You build strong relationships with diverse stakeholders and proactively contribute to creating safe and inclusive working environments. You are confident identifying who needs to be involved in the design process and bringing them on the journey.
Willing to challenge the status quo
You ask curious questions and seek the best way to deliver impact and outcomes while considering strategic goals and organisational constraints.
Proactive and adaptable
You spot opportunities and can take the initiative to adapt your approach to new information and changing circumstances.
Essential Criteria
- Experience designing the end-to-end journey of services whether as a Service Designer or in a related role with transferrable skills
- Ability to select, plan and execute appropriate research and design methods and tools
- Ability to deliver high quality design artefacts such as journey maps and service blueprints
- Comfortable creating and testing prototypes at varying levels of fidelity to suit project needs
- Excellent workshop planning and facilitation skills
- Comfortable using and learning new whiteboarding, prototyping and design software and tools
Qualifications
There are no specific qualifications needed for this role. We welcome applications from people who don’t have a formal design qualification but have relevant transferable skills and experiences.
What We Can Offer You
- Your benefits include:
- 28 days annual leave plus all bank holidays
- Plus 2 wellbeing days for extra flexibility
- Sickness benefit entitlement from day 1
- Fully remote working with no core hours
- £26 remote working allowance every month
- In person whole staff conferences throughout the year
- Pension scheme with 4% employer contribution
- Life Assurance of 2 x annual salary
- Employee assistance programme that provides counselling sessions
- Additional benefits for maternity, paternity and adoption
- Hospital Saturday Fund health benefit
- Access to a discounted event ticketing platform
Please submit a copy of your cover letter with your application
Our commitment to diversity
We are committed to supporting our staff including making reasonable adjustments. If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you.
Disability Confident
Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions. It has replaced the previous Two Ticks Positive About Disabled People scheme that you may have heard of.
RNID is proud to be a member of Disability Confident and as a Disability Confident Leader we recognise the value disabled people bring to RNID. We offer interviews to any candidate that tells us they have a disability and meets the minimum criteria for the role.
It is important to note that in certain recruitment situations such as high-peak times, the employer may need to limit the overall numbers of interviews offered. This will include the number of interviews offered to disabled people that meet the minimum criteria for the job.
