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Customer Relationship Manager

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

India

Offer summary

Qualifications:

Bachelor's degree in Business Administration, Marketing or related field, Proven experience in customer relationship management, Strong knowledge of CRM software and tools, Excellent communication skills.

Key responsabilities:

Develop and implement customer relationship strategies
Analyze client data to improve service

Super Scholar Education Startup https://www.superscholar.in/

11 - 50 Employees

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Job description

Overview

The Customer Relationship Manager (CRM) plays a crucial role in fostering and maintaining competitive advantages for the organization by building and managing strong client relationships. This position involves developing strategic initiatives that enhance customer satisfaction and loyalty while aligning with overarching business objectives. The ideal candidate will act as a liaison between the company and its clients, ensuring that customers receive high-quality service and support. The CRM will analyze customer interactions and data to improve customer experience and retention rates. This role is vital to the growth and sustainability of the business as it directly impacts revenue generation through repeat business and referrals. Furthermore, the Customer Relationship Manager will lead efforts to identify market trends and customer needs, thus ensuring that the organization remains responsive and adaptable in an ever-evolving market landscape.

Key Responsibilities

Develop and implement effective customer relationship strategies.
Identify customer needs and build effective solutions to meet them.
Analyze client data and feedback to drive service improvements.
Conduct regular check-ins and follow-ups with clients.
Act as a point of contact for client inquiries and issues.
Monitor industry trends and competitor activities.
Train and mentor team members on customer service best practices.
Collaborate with sales and marketing teams to promote customer-centric initiatives.
Create reports on customer relationship performance metrics.
Facilitate communication between customers and cross-functional teams.
Develop customer loyalty programs to increase retention.
Resolve customer complaints effectively and efficiently.
Organize customer feedback sessions to gauge satisfaction.
Enhance the customer onboarding process for new clients.
Negotiate terms and contracts with clients to secure profitable agreements.