At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
The M&E Infrastructure specialist/ Operations IT Senior Solution Specialist role serves as a technical escalation focal point for engineering application owners and functional architects. Requires advanced skills in a range of processes, procedures, and systems, and in-depth practical knowledge of IT systems and infrastructure to diagnose and resolve technical issues.
With an understanding of the cross-architecture impact, the specialist executes tasks and activities aligned to the high-level Operations IT/OT strategy along with technology discipline and/or business process multi-generation plans to support optimal capability of engineering tools and related IT solutions.
Key responsibilities include but are not limited to:
- Assists in the resolution of applications’ infrastructure problems
- Support efforts to improve infrastructure to meet organization’s requirements
- Works with Product Managers to test, define, & assess impact of infrastructure changes on new & existing applications
- Escalates infrastructure problems as necessary
- Work with other I/S organizations throughout Dow
- Seek opportunities to enhance and improve the overall end-user experience.
- Coordinates and executes creation and management of job aids, training materials, and metrics related to IT applications and tools and system functionality
Required qualifications and skills.
- Any Engineering degree/degree in Computing Science, Information Technology or other technical disciplines.
- A minimum of 5 years’ experience supporting infrastructure (client workstations, networks, servers) in a corporate enterprise environment including
- Experience supporting complex, business critical 2-Tier applications
- Knowledge of hardware (server, network, desktop) as it relates to application performance.
- Experience leading resolution of hardware and software issues across multiple IT support teams (server, storage, network, active directory, backup, security, etc.)
- Must be able to quickly learn and adapt to new technologies and understand their value or impact to the organization.
- Manage and prioritize multiple issues or activities.
- Effective Asset management
- Must be able to work independently, within a small team, or with various I/S partners.
- Manage and prioritize multiple issues or activities
- Strong analytical / troubleshooting IT skills
- Must be able to work in a global team environment (lots of remote interaction)
- Enthusiasm to learn new subjects, self-starter
- Effective in knowledge sharing
- Tools knowledge required
- Tools used in the Windows environment (Performance Monitor, Event Log, etc.)
- Database Mgmt. – Microsoft SQL Server: set up, apply security, permissions
- Active Directory
- PowerShell / Automation
- Network troubleshooting
- Sysinternals
Preferred qualifications and skills
- Engineering and/or Manufacturing industry knowledge or experience
- Cloud computing – Azure experience
- Citrix/XenApp and Workspace client
- VMware and Hyper-V
- ServiceNow experience
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
- Employee stock purchase programs (availability varies depending on location).
- Student Debt Retirement Savings Match Program (U.S. only).
- Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
- Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
- Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
- On-site fitness facilities to help stay healthy and active (availability varies depending on location).
- Employee discounts for online shopping, cinema tickets, gym memberships and more.
- Additionally, some of our locations might offer:
- Transportation allowance (availability varies depending on location)
- Meal subsidiaries/vouchers (availability varies depending on location)
- Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
Join our team, we can make a difference together.
About Dow Chemical International Pvt Ltd
Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.
As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.
