About the role : We are looking for a Assistant Sales Manager who actively drives sales and achieves sales target through seamless service process for the Pearson English language learning (ELL) products and solutions in Hong Kong particularly in the school adoption segment. The role is key to promote and maintain excellent customer relationship and actively explore the upselling opportunities.
Our team: English Language Learning – We aspire to help committed learners around the world reach their full potential through English language learning.
Our Purpose - Add Life to a Lifetime of Learning
As a Assistant Sales Manager you’ll be responsible for:
- Build and maintain strong customer relationships and follow up the adoptions from learning solution or marketing sources to drive a high level of satisfaction.
- Optimize the customer experience in the sale process from onboarding like setting up relevant customer training/services.
- Become a reliable and trusted advisor to newly onboarding customers and retain the existing customers to have confidence on the Company’s solution and reduce the churn rates.
- Deliver the sales target through customer retention and actively look for upselling.
- Guide the customers and explore the upsell opportunities like product/ solution upgrade after getting to know the customers’ needs and goals to align with the Company’s to reach mutual benefits.
- Deliver the solution to customers in various settings from onsite presentation to virtual meeting as requested.
- Regularly study from other internal departments including Portfolio Management, Content Development and Marketing to grasp the product information and latest development.
To be successful in this role, you will ideally have:
- University graduate in any disciplines
- At least 5 years of relevant experience, preferably in teaching, education, education technology or academic publishing.
- Target driven, solution-oriented/ consultation approach and can-do attitude
- Learning mindset to continuous look for excel
- Good command of both spoken and written Chinese and English
- Good presentation, communication, and interpersonal skills
Flexible working: We are committed to hybrid working practices and has adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly.
If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click ‘Apply Now’ to create your application online.
What To Expect From Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: SALES
Organization: English Language Learning
Schedule: FULLTIME
Workplace Type
Req ID: 17404
