Technical Services Project Manager

Job Description

Job Title: Project Manager – Technical Solutions Group (TSG)

Department: Technical Solutions Group (TSG)

Reports to: Technical Services Team Lead

Location: 3 days hybrid in Atlanta

Job Overview:

Sage Intacct’s Technical Solutions Group (TSG) is seeking an ambitious and versatile Project Manager to manage the delivery of software integrations and customizations for our customers and partners. This role requires an individual who can simultaneously manage multiple complex projects and provide hands-on configuration, ensuring each project is completed on time, within budget, and to the highest standards of quality. The Project Manager will be responsible for overseeing the entire project lifecycle, from initiation to closure, using Jira to maintain project details, ensure task completion, and facilitate a smooth handover to support.

The successful candidate will possess strong project management skills, the ability to lead cross-functional teams, and the ability to communicate effectively with both technical and non-technical stakeholders.

Required Qualifications and Experience:

• Education: BS in Accounting/Finance, Computer Science, Information Technology, or related field.
• Experience: Minimum 3 years of experience in ERP/financial management software implementation or software consulting services.
• Knowledge of financial accounting principles
• Proven experience in managing multiple projects, delivering software solutions, and driving customer success.
• Strong understanding of project management methodologies, including both Agile and Waterfall (PMP certification is a plus).
• Demonstrated ability to manage project scope, customer expectations, and resource allocation.
• Excellent verbal and written communication skills with the ability to convey complex technical concepts to non-technical audiences.
  
  
  
  
  
  

Preferred Skills:

• Hands-on experience in software configuration and implementation.
• Ability to collaborate across multiple departments, including development, consulting, QA, and support teams.
• Strong problem-solving skills and the ability to navigate challenges and ambiguity.
• Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
• Strong interpersonal skills with the ability to build positive relationships with both internal and external stakeholders.
• Exposure to a wide range of business industries, including software providers, services project accounting, international business, and inventory control.
  
  
  
  
  
  

Travel Requirement:

• Minimal travel (up to 10%) as needed to meet project demands and customer needs.
  
  
  
  
  
  

Key Responsibilities:

• Manage and deliver multiple projects simultaneously, ensuring successful in-scope, on-budget, and on-time delivery of customizations and integrations.
• Serve as the primary project contact for customers, handling all project-related communications and managing customer expectations.
• Build and maintain detailed project plans, including leading and planning tasks and personnel, and ensure timely completion of all tasks.
• Utilize Jira for project management, ensuring accurate updates on project status, budget forecasts, task tracking, and resource assignments.
• Ensure project documentation, including Jira Epics and issues, is complete, concise, and in compliance with the TSG Team Agreements and Documentation Control standards.
• Lead the project team by driving adherence to Standard Operating Procedures (SOPs) and Team Agreements, ensuring that Jira issues, user stories, requirements, and deliverables are well-defined and actionable.
• Participate in project handover meetings with the sales team to ensure a thorough understanding of the customer’s solution and deliverables.
• Actively contribute to customer requirements analysis sessions and translate requirements into software solutions.
• Monitor and control project progress, address change orders, and provide regular status and budget updates to customers and internal teams.
• Ensure accurate time tracking for all project tasks and review/approve project team time entries.
• Lead project closure, ensuring all deliverables are met, lessons learned are documented, and the project is transitioned smoothly to support.