Assistant Manager - People Operations (Instructor Community)

Who are we, you ask?

Interviews can be hard, especially at top tech companies like Google, Facebook, and Netflix. Many candidates fall short simply because they aren’t adequately prepared. That’s where we come in. Our acclaimed courses specialize in interview preparation and transitioning into high-demand tech fields such as AI, ML, and Data Science. At Interview Kickstart, current and former hiring managers have guided over 17,000 tech professionals through transformative career journeys, ensuring their success in landing coveted positions. Think of us as “the everything store” for career transitions and interview skill development.

How do we do that, you ask?

We have a structured approach to interview success, which includes:

• Career Accelerator Courses
• Comprehensive end-to-end courses and platform
• A roster of over 600+ instructors from leading Silicon Valley companies like Google, Facebook, Amazon, and Netflix
• A holistic approach that includes live classes, mock interviews, personalized coaching, resume refinement, career strategies, and invaluable referrals

What’s more exciting is - we are completely remote, and we are hiring the best people we can find regardless of geography.

Role: We’re looking for a People Partner to lead our instructor/mentor experience initiatives. This role will be instrumental in managing our growing mentor community, enhancing their experience, and ensuring smooth onboarding and engagement throughout their journey with us. If you thrive in managing processes, solving problems proactively, and creating seamless experiences for tech instructors, we’d love to have you onboard.

This position will require night shift availability to cater to instructors across time zones, particularly those based in the United States. Ideal candidates will have experience managing tech professionals and working with remote, international communities.

Key Responsibilities:

• Instructor Experience Management: Oversee the entire instructor lifecycle—from onboarding to offboarding—ensuring smooth transitions and high engagement.
• Onboarding Optimization: Develop and refine the onboarding process for new instructors, ensuring they have the tools, resources, and information needed to succeed.
• Performance Tracking: Monitor mentor activity, engagement, and outcomes through defined metrics, identifying trends and improvement opportunities.
• Engagement and Retention: Conduct regular check-ins and gather feedback from instructors to maintain high morale, resolve issues, and foster a collaborative environment.
• Process Improvement: Identify and implement process improvements to enhance the instructor experience and drive efficiencies in the engagement workflow.
• Cross-Team Collaboration: Work closely with leadership and course managers to align the instructor experience with business goals and learner outcomes.
• Mentor Community Building: Cultivate a thriving mentor community, fostering knowledge-sharing, best practices, and continuous development within the group.
• Data-Driven Insights: Provide strategic insights to leadership based on instructor feedback, engagement trends, and industry best practices.

What Would Excite You?

• Full ownership and autonomy with minimal management interference
• High-impact role that contributes directly to the company’s top-line success
• Work with a high-caliber team comprising some of the best minds in the industry
• Competitive compensation aligned with the impact you create
• Work from anywhere, forever – we are a 100% remote organization

What Would Excite Us?

• Exceptional communication skills to engage effectively with instructors and internal stakeholders.
• Strong ability to listen and understand both mentor and organizational needs.
• Experience working with tech professionals and familiarity with the challenges of remote mentorship.
• High emotional intelligence to navigate sensitive situations and build positive relationships.
• Strong problem-solving skills to identify issues and proactively implement solutions.
• Self-motivation, initiative, and the ability to thrive in a fast-paced environment.
• Willingness to learn and explore new approaches to enhance mentor engagement.
• Cross-functional collaboration skills to work seamlessly with leadership and course managers.