Bilingual Customer Service Representative - Centre of Digital Expertise

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.  

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

Do you like helping people and have a keen interest in technology? We're looking for customer service agents for our Centre of Digital Expertise!

The Centre of Digital Expertise is a national, dynamic and customer service-oriented team. By joining us as a Bilingual Customer Service Representative, you'll become an expert in providing technical support to our belairdirect automériteTM customers.

This position is available in our Montreal, Laval or Quebec city offices.

Start date: January 13, 2025

Schedule: 40 hours/week, evening shift

• 11:00 a.m. to 8:00 p.m., Monday to Friday ** Eligible to a 6% evening premium!
• 8:00 a.m. to 5:00 p.m., every fourth Saturday

What you’ll do here:

• Answer incoming phone calls and chats:
  --> Resolve problems encountered by our automériteTM customers
  --> Provide technical support for program activation and use
  --> Provide assistance with the mobile application, Client Centre and/or our digital tools
   
• Make outbound calls:
  --> Encourage eligible customers to activate the automériteTM service
  --> Provide assistance with the mobile application and/or Client Centre if needed
  --> Be an ambassador for the program
   
• Promote self-service by helping and guiding customers through the various tools available online or on their mobile application
• Perform occasional administrative tasks, according to business needs

What you bring to the table:

• High school diploma or equivalent
• Bilingualism (French and English) is mandatory - Requires answering calls and providing service to an English & French-speaking clientele on a regular basis
• Excellent customer service
• Tech savvy and comfortable with Apple and Android applications
• Dynamic and positive energy
• Experience in a call center environment (an asset)
• Superior communication and persuasion skills
• Autonomy and team player
• No Canadian work experience required however must be eligible to work in Canada.

#LI- Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.