Customer Service Representative

About BingX

• A leading crypto exchange.
• More than 10 million registered users worldwide.
• 750+ spot trading currencies and 400+ futures targets.
• 17,000+ elite traders, with 600 million+ cumulative copy trading orders.
• Top ranking exchange on CoinMarketCap and CoinGecko.
• We aim to build a gateway for the next billion crypto users.

Founded in 2018, BingX is a leading cryptocurrency exchange serving global users. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities:

• Handle high amounts of live chats and incoming emails regarding risk control user inquiries
• Identify and evaluate customers’ needs to deliver satisfaction
• Provide accurate, valid, and comprehensive information
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Requirements:

• 1+ years experience of proven customer-facing experience or experience as a customer service representative specializing in handling risk control user inquiries
• Strong ability in using IT for professional use and can handle somewhat technical queries from customers
• Exceptional written communication skills and a good listener
• Ability to multitask, prioritize, and control time effectively
• Knowledge of the cryptocurrency/blockchain field is a big plus
• Fluent in English and Chinese, multilingual capability is a big plus
• Available to work on weekends and with rotated shifts between day and overnight shifts

Working at BingX

• Be part of the future of finance technology and achieve meaningful goal
• Great career development in a fast-growing company
• Market competitive salary
• Fully remote / work-from-home
• Follow your local vacation and other benefits
• Professional development
• Join an international and diversified team