Senior IT Project Manager - Salesforce Program

PRIMARY DETAIL

The Role 

We are seeking 4 experienced Senior Project Managers to deliver projects within a student CRM (Salesforce) platform implementation Program. The is an excellent opportunity to play a lead role in a Program in Macquarie University’s digital transformation. You will report directly to the Program Manager, building and leading a project team to implement a new, consolidated, and secure student CRM platform that will allow effective connection to successfully support students throughout their education. 

Digital Transformation is one of the six fundamental commitments of the Macquarie University Operating Plan: to embrace emerging technologies to better connect, engage, and collaborate. The core focus of the University’s digital transformation strategy is enabling the objectives of Students First through five key focus areas, seeking to drive excellent experiences and outcomes in every dimension of students’ interactions with the University. 

The Student 360 Program will deliver a student CRM (Salesforce) platform that will realise our ambitions for end-to-end student engagement and service delivery, and allow the University to: 

·         Provide a unified, 360-degree view of each student that will enhance our ability to engage with them (including privacy protections and controls); 

·         Support the transformation of business processes, providing identification of opportunities for improved services to students and support service delivery; 

·         Enable context-specific services and personalisation to successfully support students throughout their journey; 

·         Provide a contemporary technology platform that can evolve with the changing needs and aspirations of the University and to truly connect with our students as individuals; 

·         Gain insights and analytics across the whole student journey, to provide better metrics and inform improvements of University services and experience; and  

·         Replace and decommission legacy systems. 

You will support the Program Manager to deliver a priority Program within the Macquarie University digital transformation strategy. The Senior Project Manager role will be focused on the management of a multi-disciplinary team to ensure timely, appropriate and on budget delivery to support the Macquarie University digital transformation.  

About You 

You will be a self-starting individual with excellent work organisation, time management skills and ability to work under pressure. You will have strong analytical skills, an eye for detail and be able to effectively communicate with clients and stakeholders at all levels. 

Your specific experience will include leading complex, large-scale, multi-disciplinary teams to deliver successful outcomes in a University or similar environment.  

You will enjoy working in a dynamic environment, applying a methodical and consultative approach in your work, and be motivated to deliver work outputs that are of a consistently high quality. 
 

About Us 

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today. 

To Apply 

 
To be considered for this position, please apply online and attach your resume and a separate brief cover letter that outlines how you meet the selection criteria below: 

·         At least 5 years’ experience leading complex IT projects. 

·         Previous experience delivering a CRM platform implementation, specifically Salesforce. 

·         Lead cross-functional analysis, technology, and change teams to achieve key program objectives within a portfolio. 

·         Work with stakeholders, including external vendors, IT Directors, Project Managers, Solution Architects, and other project staff to lead initiation, planning and execution of various projects. 

·         Be able to analyse any issue and provide necessary leadership to the team to find optimal solutions with regards to project management, solution analysis, change management, quality assurance, and architecture. 

·         Lead, coordinate, and drive the decision-making process for key delivery decisions. 

·         Ensure alignment of integrated project/program plans across functions and with team leadership. 

·         Track and communicate with key clients and stakeholders on roadmap execution status. 

·         Establish effective, accurate, appropriate, and timely communication within cross-functional teams to achieve key project objectives. 

·         Provide updates on key issues and progress to senior management, both within IT and the Business organisation. 

·         Proactively identify issues and provide general guidance to resolve project and team challenges. 

·         Develop practical solutions to achieve project productivity and quality goals and objectives. 

·         Provide input and general guidance to the team for presentations and updates to management and outside collaborators where applicable. 

*This position requires a criminal record check and working rights in Australia*

General Enquiries:  Danny Monk, Talent Acquisition Consultant via danny.monk@mq.edu.au 

Applications Close: Tuesday 26th November at 11:59pm (AEST) 

At Macquarie University, we are committed to providing a working environment where each individual is valued, respected and supported to progress. Our priority is to ensure culture, policies and processes are truly inclusive and that no-one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, gender, culture, disability, LGBTIQA+ identities, family and caring responsibilities, age, or religion. We encourage everyone who meets the selection criteria and shares Macquarie University’s values of scholarship, empowerment and integrity to apply. 

Learn more about our progress towards Equity, Diversity and Inclusion. 

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

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Diversity and Inclusion