Cytokinetics is a late-stage, specialty cardiovascular biopharmaceutical company focused on discovering, developing and commercializing first-in-class muscle activators and next-in-class muscle inhibitors as potential treatments for debilitating diseases in which cardiac muscle performance is compromised. As a leader in muscle biology and the mechanics of muscle performance, the company is developing small molecule drug candidates specifically engineered to impact myocardial muscle function and contractility.
Job Summary:
The Sr. Manager, Patient and Provider Support Operations plays a pivotal role in optimizing the operational performance and daily monitoring of our patient support programs. The role will provide targeted coaching to enhance vendor performance, as well as drive efficiencies by implementing strategies for improved performance and program development. Effective collaboration with internal commercial partners is paramount to identify and remove non-clinical barriers for patients.
The overarching objective of our Patient Support Program is to equip patients with the knowledge, resources, and logistical support necessary for effectively managing their conditions and adhering to treatments prescribed by their healthcare providers (HCPs). This position contributes to our Patient Support vision through the following: 1.) managing day-to-day operations 2) managing operational key performance indicators (KPIs), 3) optimizing workforce management, 4) resolving escalations 5) quality monitoring to ensure compliance and provide a "best in class" customer experience for patients, prescribers and caregivers.
The successful candidate will have the responsibility to use program insights and understanding of the market landscape, as well as technology solutions to drive continuous improvement projects of the Patient Support Services and Programs. This role will report directly to the Head of Patient and Provider Support Strategy and Operations.
Duties and Responsibilities:
Minimum Requirements
Preferred Qualifications
Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate’s relevant qualifications, skills, and experience, as well as the service line and location where this position may be filled.
Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at Cytokinetics and believe you can add value to our team, we would love to hear from you.
Please review our General Data Protection Regulation (GDPR) policy PRIOR to applying.
Our passion is anchored in robust scientific thinking, grounded in integrity and critical thinking. We keep the patient front and center in all we do – all actions and decisions are in service of the patient and their caregivers. We champion integrity, ethics, doing the right thing, and being our best selves.
Fraud Warning: How to Identify Impersonated Cytokinetics Job Postings and Offers
Recently, there have been fraudulent employment offers being sent to candidates on behalf of Cytokinetics. Please be advised that all legitimate offers from Cytokinetics will come directly from our official email domain (Cytokinetics.com) and will only be made after completing a formal interview process.
Here are some ways to check for authenticity:
Please visit our website at: www.cytokinetics.com
Cytokinetics is an Equal Opportunity Employer
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