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Insurance Services Specialist

Remote: 
Full Remote
Salary: 
60 - 73K yearly
Work from: 
Virginia (USA), United States

Offer summary

Qualifications:

Degree or diploma in business or related discipline, Strong organization and planning skills, Detailed knowledge of Canadian insurance industry is an asset, Proficient in MS Office Suite.

Key responsabilities:

  • Assist with policy development and implementation
  • Provide product support to internal departments and external customers

Job description

What you'll do:

You assist with the development and implementation of new policies, policy enhancements and related product material. You provide product-related support internally and externally. 

Specifically, you will:

  • Provide support to other departments and to external customers related to product information.
  • Communicate product information to internal departments of new product and/or product revisions.
  • Develop and proofread product and procedures training with the Learning Centre.
  • Facilitate training sessions for internal employees.
  • Develop, maintain and update all product underwriting guidelines, procedures, and product support materials, for internal departments and external partners.
  • Assist with the development, writing, updating and proofreading of product materials. 
  • Work with key stakeholders to achieve agreement and/or approval of wording.
  • Organize and maintain policy editorial and coverage changes.
  • Develop and maintain coverage analysis for internal products and competitors.
  • Write, maintainproofread and test policy-related website content.
  • Provide administrative support: write meeting minutes and update the collateral inventory document.
  • Achieve performance targets.
  • Collaborate and communicate effectively with team members and all other teams. 
  • Responsively and effectively handle issues.
  • Look for ways to improve customer experience.
  • Promote and model TuGo culture, values, and brand promise.
  • Continuously build professional and technical expertise.
  • Other duties as required.

 

What you'll bring:

  • Degree or diploma in business or related discipline
  • Strong organization and planning skills
  • Ability to manage multiple, diverse priorities under deadlines
  • Detailed knowledge of TuGo products and knowledge of the Canadian insurance industry are assets
  • Familiarity with medical terminology is an asset
  • Experience developing and delivering training sessions is an important asset
  • Fluency in French is an asset
  • Excellent written and verbal English skills
  • Strong team player and positive contributor
  • Proficient in MS Office Suite and able to learn applications quickly
  • Well-developed analytical, problem-solving, and decision-making skills
  • Able to consistently live our values of valued, effective and trusted
  • A strong customer experience focus
  • A passion for continuous learning and professional achievement


Salary Range: $60,000 - $73,000

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Decision Making
  • Communication
  • Analytical Skills
  • Teamwork

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