Job Description:
Essential Job Functions:
Maintain contractual turnaround time and quality processing service levels for our clients.
Provide guidance for procedures, complex research situations, escalations and audits.
Implement process improvements to drive productivity and quality enhancements.
Provide guidance and support to a team of senior analysts and analysts.
Collaborate with senior management to develop and execute process-related strategies.
Monitor performance metrics and key indicators to make data-driven decisions.
Contribute to the development of budgets and resource allocation.
Prepare and present performance reports to senior management.
Ensure that the team meets quality and compliance standards.
Experience and Qualifications:
Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 7+ years of relevant work experience in the insurance industry, with demonstrated leadership experience
FINRA Series 26 certification is highly preferred
Works with business development and information technology project team members to identify and respond to complex, medium to large potential and current client needs
Meets with client(s) senior management to develop alliances, convey to
client company's understanding of client business and related infrastructure
Develops operational strategies, propositions and metrics for complex, medium to large clients
Leads contract negotiations in conjunction with business development and application team
Forecasts future requirements for delivery resources for contracts
Oversees vendor analysis and negotiations and manages vendor delivery in accordance with contract specifications
Develops and manages implementation plans, budgets and work schedules; manages scope and staffing needs
Resolves escalated issues and conflicts; continually re-evaluates and manages priorities
Evaluates existing business process outsourcing strategies and proposes changes/new strategies to gain efficiencies, increase quality and reduce costs in all facets of the outsourcing process
Maintains currency with industry trends and forecasts
Selects and hires employees
Trains and evaluates employees to enhance their performance, development, and work product
Addresses performance issues and makes recommendations for personnel actions
Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines
Prepares and recommends operating and personnel budgets for approval
Monitors spending for adherence to budget, recommends variances as necessary
Work Environment:
Home base, remote
This position is fully remote within the United States only
All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $73,100 - $135,800.
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link
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Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
