As a Field Service Engineer in Laboratory Informatics, you will be the primary technical contact supporting customers with on-site software and network installations, maintenance, and repairs in laboratory environments. You will ensure the optimal performance of Agilent’s informatics solutions, advise on configurations and preventive maintenance, and provide training on OpenLab software and data management best practices.
Key Responsibilities:
Install, configure, and maintain OpenLab informatics software, including databases, networking, and virtualized operating systems.
Diagnose and resolve technical issues to ensure optimal software performance and customer satisfaction.
Advise customers on data integrity practices, data backup, and repository migration.
Provide training to customers and colleagues on OpenLab software in client-server configurations.
Act as the main technical point of contact for internal and external informatics project stakeholders.
Ensure the technical success of projects through proactive consulting and support.
Bachelor’s or Master’s degree in Computer Science, IT, Analytical Chemistry, Biochemistry, or a related field, with in-depth knowledge of informatics.
4+ years of relevant experience, including work with laboratory data management in analytical, pharmaceutical, or biopharmaceutical settings.
Strong expertise in Windows OS, Oracle, SQL, Networking, Active Directory, and cloud platforms (e.g., Azure, AWS); Citrix experience preferred.
Proficient in database backup and restoration.
Excellent verbal and written communication skills, with a customer-focused, collaborative, and solution-oriented approach.
Strong analytical and troubleshooting skills.
Fluency in English.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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